Lead Product Researcher - Salesforce Platform and Developer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

We are seeking a Lead Researcher to support our Core Platform and Developer Experiences that enables organizations to connect applications, data, and systems across the enterprise. This researcher will distill complex problems into insights that inform product, design, development, and business decisions; eagerly seek out and triangulate data from diverse sources, leverage new approaches to get at the heart of the issue, and have expertise with the "tried and true" research methods.

They will run both strategic and tactical research to learn about and advocate for our users—Salesforce admins, developers, architects, IT decision makers, and end users.

The ideal candidate will have domain expertise in enterprise‑grade platforms that enable API management, systems integration, data connectivity, and application orchestration across hybrid and multi‑cloud environments. Candidates should also have some experience and understanding of Generative AI and related technologies.

• Scope and drive research projects that inform product strategy, design, and development in collaboration with cross‑functional stakeholders.
• Conduct generative and evaluative research using a mixture of methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.).
• Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions.
• Socialize insights with cross‑functional stakeholders to influence decision‑making.
• Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.
• Work on fast‑paced projects, requiring attention to detail and working within constrained timelines while partnering with geographically distributed teams.

Please include a portfolio of 1‑2 research projects with details of your direct contributions in your application.

• 7+ years of experience conducting research in user experience, product design, or technology contexts; at least 2 years in a large matrixed organization.
• Advanced understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools.
• Proven track record influencing product direction and strategy with actionable insights.
• Ability to plan, design, execute, and communicate both strategic and tactical research engagements.
• Ability to structure and lead internal and external workshops and analyze outcomes to provide insight for stakeholders.
• Experience working in cross‑functional teams (e.g., customer success, solution architects, design, product management, engineering, marketing).
• Excellent project management, communication, storytelling, and presentation skills.
• University degree in a research‑ or business‑focused discipline or a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology).
• Ability to work across a globally distributed team.
• Bonus:
  Previous experience in CRM or enterprise business software, process mining, automation, and/or supply chain.

• Comprehensive benefits package including well‑being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
• World‑class enablement and on‑demand training with
• Exposure to executive thought leaders and regular 1:1 coaching with leadership.
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community.
• Visit Salesforce Benefits for more details.

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