IT Business Process Analyst​/Project Manager; BPA​/PM

IT Business Process Analyst / Project Manager (BPA/PM)

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With more than 200 attorneys and professional staff, the Seattle City Attorney’s Office is one of the largest law offices in Seattle and is the third‑largest public law office in the state. Our office is committed to making Seattle a safe, healthy, empowered, and thriving community for everyone. We strive to address historical injustices within the court system with self‑examination and to pursue justice in Seattle with integrity, creativity, and fairness.

We believe working transparently, innovatively, and in collaboration with our partners in the community is necessary to achieve outcomes that promote equity, accountability, and healing.

The CAO seeks a Business Process Analyst / Project Manager (BPA/PM) with experience incorporating new technology to support the department’s Civil and Criminal Divisions by incorporating new tools, examining and implementing business process improvements, and serving as a key liaison between the CAO’s divisions, other City departments, and external vendors. The position is responsible for the development and implementation of pivotal workflows affecting prosecution for the City of Seattle and legal advice and representation for its departments.

The BPA/PM helps ensure the Criminal and Civil Divisions meet their commitments and incorporate technology in the practice of law by aiding in cross‑team collaboration, timeline development, and integration planning.

This position will be responsible for training staff and documenting processes related to the office’s legal software systems and business processes. Work on specific projects will include a newly launched Criminal Case Management System, records management and retention technology, and expanding reporting functionality of a new timekeeping system.

• Analyze a variety of informational and operational needs to recommend solutions, including incorporation of advanced technology, best practices in case and document management, and compliance with government requirements.
• Manage full life cycle of business process improvements, including defining scope and resource allocation, schedule and benchmarks, and implementation strategy.
• Coordinate with Criminal and Civil Division stakeholders, subject matter experts, and end users to understand and prioritize business needs, determine steps and technical tools to meet requirements, and liaise with internal IT team and outside vendors to integrate systems.
• Develop and execute change management strategies for policy adoption, procedural updates, and advanced practices that include regular communication with end users.
• Maintain system to track progress of concurrent projects, establish tools for measuring performance, and give feedback to Criminal and Civil Division stakeholders and internal IT team.
• Oversee implementation, integration, and maintenance of case management and timekeeping systems, including ongoing reporting features and enhancements.
• Liaise with internal eDiscovery and public disclosure teams to assess and recommend workflows related to retention, litigation holds, and records organization.
• Regularly review existing technical resources and strategize how to further incorporate use.
• Document policies and procedures for legal technologies, and aid in training end users.
• Oversee creation and maintenance of onboarding materials and handbooks.
• Analyze constraints to capacity to recommend possible efficiencies, resource reallocation, or outside support considering personnel and budget parameters.
• Help prepare Requests for Proposals or research of solutions, evaluation of consultant proposals, and selection and assessment of contracts.
• Review and update SharePoint content and project‑related Teams channels.
• Participate in and represent Criminal and Civil Division priorities in interdepartmental committees, including Citywide Records Management.
• Meet regularly with representatives from Criminal Division, Civil Division, and internal IT team to prioritize projects and…