Director, Technology

Director, Technology

Join us to apply for the Director, Technology role at Grüns.

We’re so happy you’re here! Thank you for checking our job out and we hope to have the chance to meet you in our interview process!

We’re hiring a Director, Technology to own the systems that power Grüns end‑to‑end. Everything from order creation to fulfillment, invoicing, returns, and reporting across DTC, Amazon, Tik Tok Shop, and Retail. This role is not about writing code. It’s about owning how our systems work together, ensuring accuracy, reliability, and scalability as we grow.

You’ll serve as the centralized hub for Grüns technology stack, owning system configuration, cross‑platform workflows, incident management, and partner integrations. Your work will directly protect customer experience, revenue integrity, and operational efficiency by eliminating broken flows, tribal knowledge, and reactive firefighting.

• Own system administration and configuration
  • Manage permissions, roles, workflows, and system logic across Grüns’ core platforms.
  • Maintain SKU and item master integrity to ensure clean data across all systems.
  • Act as the source of truth for “how our systems are set up and why.”
• Own cross‑system order flows
  • Define and own what should happen across the full order lifecycle:
    Order creation → ERP → fulfillment → invoicing → returns/adjustments.
  • Ensure flows are clearly defined and reliable across DTC, Amazon, Tik Tok Shop, and Retail.
  • Identify and remove risks that impact customer experience or financial accuracy.
• Lead issue triage and incident management
  • Proactively monitor systems to catch issues before they escalate.
  • Own incident response, root‑cause analysis, and long‑term fixes.
  • Coordinate with internal teams and external vendors to resolve issues quickly and permanently.
• Manage vendors and technology partners
  • Own relationships with key partners including Fulfil, Crstl, Alloy, and EDI providers.
  • Lead EDI onboarding and retailer integrations with standardized, repeatable processes.
    
    Manage tickets, escalations, and implementation timelines to completion.
• Build documentation and operational clarity
  • Create and maintain SOPs, runbooks, and training materials for system workflows.
  • Document “how we do X” so systems knowledge is institutionalized, not person‑dependent.
  • Enable teams to operate confidently within systems without constant ad‑hoc support.

• 5+ years in a technology or systems leadership role owning backend platforms.
• Proven experience in a DTC and/or Retail environment.
• Has operated in fast‑growing companies where systems maturity needed to scale quickly.
• Familiarity with data concepts such as SQL, reporting pipelines, and self‑service analytics (nice to have).
• Comfortable navigating complex integrations without relying on engineering teams.
• Experienced working closely with Operations, Finance, CX, Growth, and IT.
• Able to translate technical constraints into business‑friendly decisions.
• Trusted partner who brings clarity, not confusion.
• Moves quickly and iteratively in agile environments.
• Takes full ownership of outcomes, not just tasks.
• Balances speed with thoughtfulness and continuous improvement.
• Manages multiple priorities without losing system integrity.

• Owns systems end‑to‑end:
  Takes full responsibility for how systems are configured, connected, and operated.
• Thinks in workflows, not tools:
  Focuses on defining the “right” order of operations across systems (order → fulfillment → invoicing → returns).
• Proactive, not reactive:
  Anticipates issues before they impact customers or revenue, monitors for risk, and builds safeguards.
• Clarity obsessed:
  Documents decisions, workflows, and exceptions so knowledge lives in systems and SOPs, not in someone’s head.
• Business‑first technologist:
  Balances technical best practices with real business needs.
• Calm under pressure:
  Handles incidents and escalations with structure, transparency, and urgency.
• Builder mindset:
  Continuously improves how systems are used, identifying untapped functionality and driving incremental gains.

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