Video Systems Engineer, Prime Video Operations

Live Video Systems Engineer, Prime Video Live Operations

Join to apply for the Live Video Systems Engineer, Prime Video Live Operations role at Prime Video & Amazon MGM Studios.

The Live Operations Linear Support team is seeking a Systems Engineer to own the operation and end‑to‑end monitoring of linear TV on Prime Video. The role involves working with internal and external partners to ensure the video signal for each event is received from the various venues, routed through our encoding/packaging infrastructure and successfully delivered to customer devices. We use tools and consumer devices in fully‑equipped operations centers to monitor every stage of the signal path.

This role is responsible for key functions that occur pre‑event, in‑event, and post‑event.

Prime Video is a first‑stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices.

• Aid in the development and testing of operational tools that improve efficiency through automation.
• Ownership of monitoring systems and tools.
• Customer notification and workflow coordination with follow‑up to maintain service level agreements.
• Creating and maintaining team‑specific knowledge‑base articles and operational and training documentation.
• Assist in the training of new support staff as the team grows.
• Work with peers and other teams on high‑severity, active support issues, prioritizing mitigation while investigating root‑cause fixes.
• Deliver reports to senior leadership.
• Provide on‑call support and act as point of escalation for high‑severity issues.

Morning:
Kickstarting the Day – Your day begins with a check‑in on the live operational dashboards and automation issues. You scan through system health reports to ensure that automation devices and lab services are running smoothly. If an issue arises—like failed device types—you collaborate with the Playback Testing Solutions team to diagnose and mitigate the problem swiftly.

Mid‑Morning:
Development & Automation – After ensuring stability, you shift focus to ongoing projects. Today, you’re working on enhancing the automation of device monitoring workflows. You review code, implement updates to automation scripts, and test the latest improvements in a staging environment.

Afternoon:
Collaboration & Troubleshooting – A priority ticket comes in—an anomaly has been detected in the streaming workflow for an upcoming high‑profile sports event. You jump on a call with encoding engineers and operations teams to analyze the root cause.

Later in the afternoon, you meet with cross‑functional teams to discuss automation expansions in service pipelines, designing improved solutions for triggering automation on lab devices and expanding automation device selection.

Evening:
Wrap‑Up & On‑Call Readiness – Before wrapping up, you review any open tickets and update documentation for future reference. If you’re on‑call, you ensure that monitoring alerts are configured correctly and that escalation procedures are in place.

Playback Testing Solutions builds tooling that enables builders across Prime Video to execute automation running on physical lab devices to ensure the quality of customer experiences and new features operate as designed.

• Experience in automating, deploying, and supporting large‑scale infrastructure.
• Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust.
• Experience with Linux/Unix.
• Experience with CI/CD pipelines build processes.

• Experience with distributed systems at scale.

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