ServiceNow ERM Solution Architect

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Red Cloud Consulting is a business and IT consulting company with local Puget Sound Enterprise and Mid‑sized clients. Red Cloud seeks a Service Now ERM Solution Architect to support immediate client operations. Seattle Business Magazine has recognized us, ranked #1 on their "Best Companies to Work for in Washington" for Mid‑Sized Businesses list, awarded #1 Fastest Growing Company in Washington by Puget Sound Business Journal, and named on the Inc.

500/5000 list.

We are seeking a highly skilled Program Manager to lead risk reporting initiatives and ensure accurate, actionable insights for executive leadership. This role requires deep expertise in risk management processes, metric design, and Service Now ERM workflows. The ideal candidate will bridge business needs and technical implementation, ensuring robust risk governance across the organization.

• Coordinate, prepare, and present risk metrics to executives and board‑level stakeholders.
• Ensure risk metrics are meaningful, accurate, and aligned with organizational objectives.
• Design and vet risk metrics beyond simple data collection.
• Identify and implement the right metrics to drive informed decision‑making.
• Oversee ERM workflows within Service Now, ensuring seamless integration and functionality.
• Collaborate with technical teams to configure and optimize ERM modules.
• Translate business requirements into technical specifications for Service Now IRM modules.
• Design workflows and data connections, ensuring alignment with platform architecture.
• Act as a liaison between technical platform teams and business stakeholders.
• Communicate complex technical concepts in clear, accessible language.

• Proven experience in risk reporting and governance at an enterprise level.
• Expertise in designing and validating risk metrics.
• Hands‑on experience with Service Now ERM and IRM modules.
• Strong understanding of Service Now architecture and data integrations (not a developer role, but technically fluent).
• Ability to specify technical requirements and guide implementation.
• Exceptional communication skills for both technical and non‑technical audiences.
• Strong organizational and program management capabilities.

Compensation range for position is $108,000 – 120,000 DOE.

Benefits and bonus information can be found at

Red Cloud requires employees have the legal ability to work in the United States during their employment period. During onboarding, proof of eligibility to work in the United States will be requested. Red Cloud does not provide visa sponsorship.

Red Cloud is a boutique, business and technology consulting firm providing local companies with expert‑level support for over two decades. Whether it’s to solve a specific business challenge or to provide additional support for an ambitious project, we can help bring even the most visionary endeavors to fruition.

Anchored by a foundation of "integrity‑based consulting", the Red Cloud team of subject matter experts collaborate closely with clients to develop and implement high‑level solutions, bringing stability, growth, and innovation together for long‑term success. We provide a broad array of business and technology consulting services through Red Cloud’s core practices:
Data & AI, Delivery Excellence, Digital Solutions, Marketing & Sales, Privacy, Security, and Strategy & Transformation.

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