Enterprise Customer Success Manager

Enterprise Customer Success Manager

Canonical is a leading provider of open‑source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. The company is a pioneer of global distributed collaboration with more than 1,200 colleagues across 75+ countries.

This role will be based remotely.

• Onboard new customers and introduce them to products and support processes, including Ubuntu Pro, MAAS, Landscape, Open Stack, Ceph, Kubernetes, and other data applications.
• Elaborate and coordinate complex projects with developers, IT managers, and decision makers across various industries.
• Collaborate with Sales, Field Engineering, and Support to develop and deliver engagement plans that fulfill customer objectives.
• Manage a portfolio of customers in a specific geographic region, identifying growth opportunities or renewal risks in coordination with Sales.
• Run a disciplined weekly customer and business review process with cross‑functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.
• Serve as a customer advocate internally, influencing Canonical product roadmaps, documentation, and processes to improve satisfaction and retention.
• Support customers through reactive ticket requests.
• Create campaigns targeting multiple customers through digital touch‑points and activities.

• Minimum 5 years of experience in IT, with exposure to projects involving Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
• Excellent presentation skills and the ability to guide conversations about complex software.
• Experience building and improving internal processes while maintaining timely delivery to customer‑related projects.
• A true team player capable of interacting with all departments at all levels, both internally and externally.
• Knowledge of agile methodologies.
• Proficiency (written and spoken) in Spanish or Portuguese in addition to English is highly valued.

• Experience with Salesforce, Jira, and other CRM systems is a big plus.

• Distributed work environment with twice‑yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Team Member Assistance Program & Wellness Platform.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit globally and set a very high standard for people joining the company.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Mid‑senior level

Full‑time

Other

Software Development