ServiceNow - HR Service Delivery; HRSD Senior Consultant - Tech Consulting

Service Now – HR Service Delivery (HRSD) Senior Consultant – Tech Consulting – Open Location

Join EY to apply for the Service Now – HR Service Delivery (HRSD) Senior Consultant – Tech Consulting – Open Location role.

Location:

Anywhere in Country

At EY, we’re committed to shaping your future confidently. We help you succeed in our globally connected teams and support your career growth.

In the digital economy, upgrading outdated processes is crucial yet risky. We provide authoritative, agile, and efficient solutions for business decision‑making. As a Service Now Senior Consultant, you’ll lead the competitive edge for clients by tackling creative and technical challenges.

You’ll lead Service Now Transformation teams, visible to clients, while developing team leadership skills and building new client relationships.

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

• Act as a workstream lead across all phases of a Service Now HRSD project (design, configuration/development, testing, deployment).
• Manage and mentor a multi‑disciplinary team of 3–5 resources, including offshore consultants, developers, and testers.
• Provide guidance and industry best‑practice expertise for Service Now HRSD process implementations.
• Analyze a company’s people, process, and technology capabilities to recommend leading‑practice solutions.
• Lead client process and design sessions and facilitate requirements workshops with functional subject matter experts.
• Experience with waterfall and agile delivery models, including planning, status reporting, budgets, and risk logs.
• Create high‑quality deliverables and project artifacts.

• Bachelor’s degree in Computer Science, Information Systems Management, Engineering, or similar discipline.
• 2–4 years of relevant Service Now HRSD project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• At least one of the following certifications:
  • Service Now Certified Implementation Specialist – HR Service Delivery
• 3+ years of Big‑4 or equivalent consulting experience.
• Excellent soft skills: communication, adaptability, problem‑solving, teamwork, relationship building, dependability, organization.
• Experience leading teams and supervising others.
• Valid U.S. driver’s license.
• Ability to travel to meet client needs.

• Performance analytics and reporting experience (certifications are a plus).
• Experience with Employee Center and Workplace Service Delivery (certifications are a plus).
• Experience with Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

We seek proactive, innovative individuals eager to contribute to team success. Top performers demonstrate strong analytical skills, effective communication, and passion for technology’s impact on business.

• A comprehensive compensation and benefits package with base salary ranging from $102,500 to $187,900 in the U.S. (regional adjustments apply). Total Rewards include medical, dental, pension, 401(k), and paid time off.
• A hybrid model requiring 40–60% in‑person work for client‑serving roles.
• A flexible vacation policy allowing you to determine your time off based on personal circumstances, with additional paid holidays and leave options.

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an ongoing basis.

EY is committed to equal employment opportunities and reasonable accommodation for qualified individuals with disabilities.