Portfolio Manager

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Are you passionate about bringing a product mindset to portfolio management to drive growth and change across the organization? As Tri Forza’s Portfolio Manager, you will play a key role in shaping products and services throughout our portfolio. You will partner with leaders and product teams and be accountable for keeping roadmaps accurate, aligning priorities, and managing cross-team dependencies. Your work will ensure the health of the portfolio is clear to customers and company leadership, driving growth, clarity, and impact across the organization.

At Tri Forza, we use technology to drive digital transformation and advance customer experiences across the oral health industry to promote access to affordable and quality care for everyone – with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other.

We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well as a generous 401(k) match. All employees start accruing vacation and sick time from day one. We empower employee development through tuition reimbursement, professional development plans, and employee-led communities. The pay range for this position in Western Washington is $95,160.00 – $; in Eastern Washington it is $81,408.00 – $.

Washington Dental Service and its affiliates intend to offer a base pay within this range, adjusted for geographic location and job‑related experience.

• Develop, own, and optimize standardized processes for tracking, managing, and reporting work across all product and service teams
• Lead change management efforts to support the adoption of new processes, tools, and portfolio practices across product and service teams
• Manage the organizational work intake process to ensure initiatives are reviewed by teams, properly prioritized, and aligned with strategic goals
• Track and report on the initiation of work across teams for transparency, expectations, and alignment
• Evaluate project and work requests for feasibility, including cost‑benefit analysis and resource availability
• Manage prioritization and resource management across the organization
• Collaborate with the Project Management Office, sponsors, and technical leaders to scope work, estimate effort, and develop project charters aligned to business priorities
• Support business case development for IT investment and funding requests
• Monitor and report on backlog status across product and service teams
• Manage processes that ensure transparency and alignment between IT investments and business value

• 5+ years of experience in product, portfolio, or program management within IT or technology‑driven organizations
• Hands‑on experience applying Agile frameworks in product management environments
• Proficient in using tools such as Jira, Azure Dev Ops, Smartsheet, Miro, or similar platforms to manage work and collaboration
• Strong organizational skills and experience leading change efforts to implement tools, processes, and practices that support portfolio success
• Experience creating and maintaining standard operating procedures (SOPs) and supporting documentation
• Experience with budget planning and tracking to support business case development and investment decisions
• Ability to assess and communicate the return on investment (ROI) of portfolio initiatives to support value‑based decisions
• Strong communication skills for working effectively with technical teams and business stakeholders
• Experience in healthcare or other regulated industries preferred

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and Tri Forza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.