Senior Technical Program Manager, Business Systems

About Outreach

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions.

Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, Zoom Info, and Verizon to name a few. To learn more, please visit (Use the "Apply for this Job" box below)..

At Outreach, Business Systems’ mission is to enable and enhance corporate processes  are a centralized team providing a suite of services to other Outreachers, helping them to efficiently serve our customers and each other. We are building the team around strong critical thinkers – individuals who can navigate ambiguity and help us along our journey of discovery and transformation.

As a Senior Technical Program Manager, you will lead and deliver high-impact, cross‑functional initiatives across teams, including Engineering, Product, GTM, Finance, Support Operations, Legal, Privacy, Marketing, and Analytics. You’ll guide our cloud‑first architecture strategy, streamline business processes, and drive scalable system integrations and implementations. This role demands strong ownership, accountability, and exceptional communication – delivering results amid ambiguity and in a highly dynamic environment with precision and clarity.

You’ll anticipate risks, adapt quickly, assess build‑vs‑buy options, align technical solutions with business objectives, and deliver process capabilities that seamlessly connect systems and teams across the organization. This role offers the opportunity to work across diverse functional domains – Product & Engineering, GTM, finance, and customer systems – ideal for someone who is curious, adaptable, and eager to connect technical depth with business impact.

This position can be in hybrid in Seattle or remote within the US (prefer PT time zone).

• Lead large cross‑functional programs spanning Business Systems Engineering, Product, Support Operations, Finance, Marketing, Privacy, and other cross‑functional teams to deliver strategic initiatives aligned with business objectives.
• Own program execution – driving scope, schedules, risks, dependencies, and stakeholder alignment to ensure successful delivery outcomes.
• Drive alignment across technical and non‑technical stakeholders by translating high‑level, ambiguous business goals into clearly documented systems and technical requirements that enable scalable, working solutions.
• Identify and resolve delivery bottlenecks, negotiate trade‑offs, and maintain alignment through changing priorities.
• Partner with teams to improve processes, streamline operations, and drive efficiency across tools and workflows.
• Apply technical acumen to assess architecture, data, and integration impacts; influence scalable design decisions and mitigate risks in collaboration with engineering team.
• Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.

• 6+ years of experience as a Technical Program Manager, Engineering Operations, or a similar role within a fast‑paced SaaS environment.
• Bachelor’s or Master’s degree in Computer Science or a related technical discipline, or equivalent experience.
• Proven success leading complex, cross‑functional programs across multiple systems and teams.
• Strong program management, organizational, and problem‑solving skills with the ability to balance technical depth and business context.
• Solid understanding of system architecture, data flows, and integration, with the ability to flag and manage technical risks.
• Skilled in roadmap planning, scoping, and discovery for large‑scale initiatives, with expertise in defining and documenting requirements, managing dependencies, and communicating progress across all levels.
• Adept at navigating ambiguity,…