Senior Technical Account Manager

Overview

At Veriff, our Go-to-Market (GTM) Division is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic, global team dedicated to growing our customer base and enhancing our brand's global presence. With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause. Our strategy is built on innovative thinking, meticulous research, and cross-team collaboration, ensuring that we work towards a unified vision.

Senior Technical Account Manager to join our AMER Account Management team to support our key enterprise customers. You will ensure seamless collaboration between the GTM, Product, Solutions Engineering, and Support teams, managing timelines and resolving roadblocks to guide customers towards maximizing the value they derive from our solution, providing expert architectural and operational guidance.

• Coordinating cross-functional technical projects, managing timelines, resources, and dependencies, ensuring all stakeholders are aligned and project goals are met
• Serving as a liaison between Account Managers in GTM, Solutions Engineering and Product teams to ensure alignment on technical requirements and timelines for customer onboarding and go lives
• Creating and maintaining project plans with clear milestones, deliverables, and critical paths for both customers and internal teams
• Facilitating communication between Account Management and Product, tracking action items resulting from customer engagements and escalations, as well as supporting preparation and delivery of customer communications
• Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including documentation, integrations, and testing, are completed on time
• Working with large enterprise customers to set and achieve clear project milestones, supporting onboarding, growth, performance optimization, and overall success with Veriff's solutions
• Maintaining project documentation, including schedules, progress reports, and risk logs, with regular status updates to leadership
• Driving customer journey support by leading customers from onboarding to adoption and value realization while coordinating with support and engineering teams to troubleshoot issues and ensure sustained success

• 6+ years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company
• Bachelor’s degree in Computer Science, Engineering, Math, or a related field (or equivalent experience)
• Fluency in English
• Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders
• Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment
• Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management
• Proven ability to manage clients effectively, take initiative, lead projects and global teams, and perform hands-on technical work with a strong sense of accountability

• Strategic thinking with the ability to align technical projects to business objectives
• Trilingual in English/Spanish/Portuguese
• Knowledge of APIs
• Strong stakeholder management across engineering, product, marketing, and sales teams
• Data-driven approach to decision making and progress tracking
• Experience with customer-facing technical support or troubleshooting
• Familiarity with tactics to manage and grow accounts
• Experience with in the IDV industry

The base salary for this role is $100,000 - $125,000 per year + commission. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law

We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly…