Service Coordinator

Contract Remote Role | People / Employee Service Coordinator

Duration: 6 months contract with possible extension

Pay Range: $25 - 28/hour on w2

Note: 8:00-5:00 in respective time zone Candidate in pacific or mountain time is preferred

As an Employee Service Coordinator, you will be responsible for executing and supporting HR operations and transactions through Workday, Service Now HRSD, and other internal systems. Your day to day will focus on driving data accuracy, process consistency, and timely resolution of employee inquiries. You'll be a key player in enabling seamless onboarding, organizational changes, and recurring HR programs.

• Support and process HR transactions as part of a tiered service delivery model, partnering with Tier 1 and various cross functional teams
• Monitor & maintain the Employee Service Center Service Now queue by resolving Tier 2 tickets, meeting case closure, and SLA adherence goals
• Manage a high volume of HR transactional work related, but not limited to hires, job changes, reorganizations, compensation changes
• Ensure data accuracy and integrity when entering various employee lifecycle changes in Workday
• Complete routine audits with a strong level of accuracy and attention to detail
• Apply the highest level of confidentiality regarding sensitive information and employee and candidate records
• Perform other duties or projects of a similar nature as assigned

• Detail oriented and highly organized, with a consistent track record of delivering accurate work
• Self motivated, can work reliably in a remote setting, and balances independent work while collaborating effectively with cross functional teams
• Comfortable handling multiple requests and adjusting when priorities shift
• Demonstrated ability to quickly learn and adapt to new systems, tools, and workflows
• A team player who actively looks for ways to improve processes and support peers
• Strong written and verbal communication skills; able to provide clear, professional service to various stakeholders
• Known for your discretion and ability to manage confidential information with integrity
• 2+ year of experience working in Workday(required), performing a wide range of employee lifecycle transactions
• Prior Experience in HR operations, shared services or employee support
• Familiarity with ticketing systems and SLA driven support models is a plus

• Responsible for HR transactions in Workday across the entire employee lifecycle.

• Enter and process HR data changes:
  Offers to hire (FTE & Contingent Workers, Job/Title changes, Compensation updates, Reorganizations (including confidential, Creating positions and requisitions
• Manage transactions routed through Service Now.
• Close approx. 150 cases per month (longer processing time due to approval flows).
• Follow up with approvers and ensure transactions are completed accurately.

• Workday experience is required (backend HR transactions, not just interview scheduling).
• Experience managing high-volume transaction queues.
• Ability to pivot quickly when priorities shift (e.g., urgent reorgs).
• Ability to self serve through documentation after training.