HR Business Analyst, Customer Support and Operations

HR Business Analyst, Customer Support and Operations page is loaded## HR Business Analyst, Customer Support and Operations remote type:
Hybrid (telework 3 days or more per week) locations:
Seattle, WAtime type:
Full time posted on:
Posted Todayjob requisition :
REQ
- ** Job Description
** The UW Medicine Human Resources Workforce Management Systems (WMS) department is a shared services organization that supports all of UW Medicine Health System, including Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Neighborhood Clinics (UWNC), Faculty Practice Plan Svcs (FPPS), Airlift Northwest (ALNW), and UW Medicine Shared Services. WMS is responsible for the ongoing support and maintenance of HR infrastructure and applications which support all of these institutions, along with the implementation of new HR services and processes that are used to support and further the UW Medicine mission.

The HR Business Analyst for Customer Support and Operations (“Analyst”) position will report to the Director for UW Medicine HR (UWMHR) and operate as a member of the Workforce Management Systems Team that is dedicated to supporting UW Medicine HR projects, processes, workforce data management and reporting.

The Analyst will serve as the primary customer support coordinator across the UW Medicine HR intake points (e.g. hrwms inbox, UW Connect), monitoring and facilitating the management of complex, cross-functional inquiries/issues in accordance with established protocols as well as ensuring assigned emails receive prompt and complete replies. The Analyst will work with leaders from across the Health System, HR staff and customers to ensure that the WMS team consistently meet the needs of our customers.

Additionally, the Analyst will support our internal HR team and other internal business partners with on-going maintenance, operational and technical support of all aspects of the Workday HCM and Workday Recruiting system, including but not limited to pay period end auditing and issue resolution and testing support for regular and ad hoc Workday updates.
** Position Responsibilities
** HR Analyst - Customer Service Coordinator and Operations Support:
• Develop extensive insight across UW Medicine HR processes (both within and external to Workday HCM, including Workday Recruiting) and consistently apply this end-to-end perspective in conjunction with meeting the service delivery objectives of the WMS team.  
• Serve as primary resource for monitoring inquiries coming in to and assigned to the WMS team (via UW Connect, hrwms inbox), facilitating management of inquiries/issues in accordance with established protocols.  
• Serve as an escalated point of contact for Workday HCM (including Workday Recruiting) administrative issues and inquiries, provide advanced consultative expertise to support the WMS team by resolving complex HR and Payroll inquiries.

• Serve as primary resource for a defined scope of centralized Human Capital Management (HCM) system transactions, including Workday Recruiting.

• Coordinate with UW HR HCM Operations staff and with external Central Business Unit experts to address escalated inquiries  
• Execute critical pay period end audits via established Workday reports; complete initial review, follow-up with managers/recruiters/WMS team to determine next steps, and track through to resolution prior to payroll cut-off.

• Have proficient knowledge of policy, procedure, and Workday fundamentals to complete routine audits of the system.  
• Serve as back-up support for Workday HR Analysts, as needed, for complex HCM administrative issues and inquiries, providing advanced consultative expertise to support UW Medicine Health System staff and working students.  
• Provide support in managing duplicate candidate records in Workday Recruiting, including conducting research and coordinating follow-up with the Recruitment team as needed. Develop Duplicate Management Framework subject matter expertise, becoming primary expert for WMS Team.  
• Effectively escalate issues to supervisor when normal business practices are not successful in resolving.…