Workers' Customer Specialist

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third‑party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.

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This is an exciting opportunity to be a foundational member of the Rippling PEO team. As a Workers’ Compensation Customer Specialist for Rippling PEO, you will be responsible for supporting our workers’ compensation offering through answering inbound inquiries from our customers via email and Zoom. You will work closely with our workers’ comp carrier, insurance broker partner, and internal teams to service our customers and to meet our commitments to our customers.

It’s a highly cross‑functional role with a direct impact on Rippling’s operational and financial performance.

• Assist in the administration and processing of workers’ compensation claims, ensuring accurate documentation and compliance with all applicable laws and regulations.
• Serve as a point of contact for admins, answering questions regarding their workers’ compensation claims and providing guidance throughout the process.
• Coordinate with insurance companies and internal stakeholders to facilitate timely and effective claims management.
• Maintain and update claim records in the company’s database, ensuring accuracy and completeness.
• Prepare reports and summaries on claims data, trends, and outcomes for management review.
• Stay informed about changes in workers’ compensation laws and regulations and ensure company procedures remain compliant.
• Respond to PEO client inquiries in a timely manner for such things as custom COI’s, billing questions, and policy questions.
• Work cross‑functionally to drive improvements in our post‑bind process that lead to efficiency gains and improved risk management inside of Rippling’s product.
• Support internal teams as a Rippling PEO workers’ compensation subject matter expert.

• Excellent communication (verbal and written), interpersonal and leadership skills with a collaborative and cross‑functional mindset
• Mastery of time management, balancing competing priorities, and executing to tight timelines
• You have an eye for process improvement; you like to dig into the details to surface learnings that enable us to better meet our commitments to our clients and partners
• Excel proficiency and keen problem solving skills
• Passion for fast‑paced, tech‑centric organizations
• Strong knowledge of workers’ compensation laws, regulations, and claim processes
• High school diploma or equivalent (required); an associate’s or bachelor’s degree in a related field is preferred.

The PEO Workers’ Compensation Customer Specialist team supports the PEO by efficiently assessing and providing workers’ compensation benefits to all clients. The team works closely with the other PEO functions to ensure clients onboard seamlessly and are compliant once on Rippling. The position is a part of our HR Advisors organization that provides guidance and support to our admins.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected…