HR Operations Manager

Overview

At Mac Donald-Miller Facility Solutions ("Mac Miller") we make buildings work better. As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With over 1000 employees across 11 offices, there is a breadth and variety of work to keep you engaged and inspired. We have a well-respected history of exceeding our customers' expectations and executing with distinction.

Our clients trust their toughest projects with our integrated teams, including:
New construction;
Special projects;
Service;
Building performance;
Energy and Sustainable Solutions.

• Lead our HR Business Partners and HR Operations team while owning the systems, processes, and daily execution of HR operations.
• Manage HR systems, oversee end-to-end HR processes, and ensure compliance and operational accuracy across the employee lifecycle.
• Provide clear, consistent processes and guidance to support employee relations; coach HRBPs in supporting leaders and teams.
• Drive process improvement to ensure HR operations are efficient, reliable, and centered on a positive employee experience.

• HR Systems & Operational Excellence:
  Take full ownership of HR systems and tools, drive reliable administration, data integrity, accurate reporting, and high adoption across the organization; ensure systems support end-to-end HR processes and day-to-day execution.
• Compliance & Policy Consistency:
  Maintain ongoing compliance with federal, state, and local employment laws; develop and apply clear, practical HR policies and procedures that scale with the business.
• HRBPs & HR Operations Team Leadership:
  Lead, coach, and develop the HR Business Partners and HR Operations team; foster a culture of accountability, collaboration, and continuous improvement.
• Employee Relations & Manager Enablement:
  Guide complex employee relations cases and investigations with consistency and fairness; partner with managers and HRBPs to strengthen performance management, workforce planning, and change execution.
• Process Improvement & Employee
  
  Experience:
  
  Standardize HR workflows to improve efficiency and clarity; implement practical improvements that enhance the employee experience while maintaining reliability and scalability.

• Education:
  
  Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Experience:
  
  5+ years of progressive HR experience, including at least 3 years in a leadership role overseeing HR operations and systems.
• Technical
  
  Skills:
  
  Proficiency with HRIS platforms, data analytics, and process automation tools.

• A hands-on, trusted leader who develops, coaches, and empowers HRBPs and HR Operations team members while staying close to the work.
• Knowledgeable in employment law, compliance, and policy application; brings consistency and confidence to complex situations.
• A systems- and process-minded operator who thinks strategically but executes effectively, turning ideas into scalable, practical solutions.
• A clear, confident communicator and problem solver who can navigate employee relations, partner with leaders, and drive resolution.

• Taking ownership of learning, decisions, and outcomes in an environment with minimal hand holding and no micromanagement.
• Thriving in a lean, high-accountability culture where you are expected to lead broadly, improve operations, and deliver measurable impact.
• Working in a transparent, collaborative environment that values innovation, continuous improvement, and a supportive, people-first culture.

• Compensation: $115,000 to $145,000 Annually.
• Benefits:
  Medical, dental, and vision insurance; 401(k) with company matching; paid time off; disability and life insurance; wellness program; EAP.

Seattle Headquarters, located at 17930 International Blvd, Sea Tac, WA 98188, offers easy access to the Seattle-Tacoma International Airport, secured parking, and renovated facilities with great views. Neighborhood amenities include an onsite deli, nearby restaurants, and convenient freeway and airport access. It is a modern, collaborative workspace designed to help you thrive.

Mac Donald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.