Front Office Manager

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Hyatt Regency Bellevue on Seattle's Eastside

US - WA - Bellevue

Front Office

Department Head/Manager

Full-time

90,000.00 Yearly US Dollar (USD) pay basis

Hyatt Regency Bellevue on Seattle's Eastside is in search of an experienced Front Office Manager to join our team.

The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

The salary range for this position is from $90,000 - $94,000.

Responsibilities include:

Management of the hotel’s Front Office operations

Developing and recommending the budget, labor cost plans & objectives, and managing within those approved plans

Coaching and counseling employees to reflect Hyatt service standards and procedures

Performing all tasks of a Front Office staff as needed, to facilitate service

Ensuring all operations and cash handling are done per policies and procedures

Maintaining excellent communication with the housekeeping department

Maintaining information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas

Analyzing, investigating, and resolving guest complaints

Creating expectations, leading people, managing processes, and holding people accountable for the agreed upon activities and timetables

As a colleague, we have you covered with amazing benefits and perks!

Medical, after 30 days of employment

Vision Insurance

401(k) & Retirement Savings Plan (RSP)

Basic Life Insurance

Short Term Disability Insurance

New Child Leave & Adoption Assistance

Paid Time Off

Full‑Time Colleagues:

11 days (88 hours) earned for having 0 - 3 years of service

16 days (128 hours) earned for having 4 - 8 years of service

21 days (168 hours) earned for having 9+ years of service

(6) Paid Holidays per year

(6) Sick Days (earned based on hours worked)

Compassionate Leave

Jury Duty Leave

Employee Assistance Program

Free Uniforms and Cleaning of your Uniform

Free parking

Discounted Rooms at any participating Hyatt location starting on your first day of employment

Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service*

Tuition Reimbursement*

* Eligibility requirements may apply

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)

Service oriented style with professional presentations skills

At least 2 years progressive management experience within the Rooms Division of a hotel

Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

Clear concise written and verbal communication skills in English

Must be proficient in Microsoft Word and Excel

Must have excellent organizational, interpersonal and administrative skills

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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