Front Office | Assistant Front Office Manager

Overview

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means."

Location:

US - WA - Seattle

Department:
Front Office

Position:
Entry Level Manager

Work Type:
Full-time

Salary: 78,000.00 Hourly US Dollar (USD) pay basis

• The Assistant Front Office Manager is a leader of the front desk operation, including staff training, inter-department communications, and staff scheduling.
• Demonstrates strong communication skills and leadership abilities; supports and assists colleagues within the Front Office team.
• Responds quickly to guest requests and/or concerns in a friendly manner and ensures appropriate action is taken to guarantee guest satisfaction.
• Reports to the Front Office Manager.

• Position is eligible for relocation assistance
• Medical insurance
• Vision insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off
• Vacation Time: 10 days (80 hours) earned upon completing 1-4 years of service
• Vacation Time: 15 days (120 hours) earned upon completing 5-9 years of service
• Vacation Time: 20 days (160 hours) earned upon completing 10+ years of service
• Floating Holidays: 2 per year
• Paid Holidays: 6 per year
• Compassionate Leave
• Jury Duty Leave
• Seattle Paid Sick & Safe Time
• Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
• Employee Assistance Program
• Discounted Rooms at participating Hyatt locations starting on your first day of employment
• Up to 12 complimentary rooms at participating Hyatt locations after 90 days of service
• Tuition Reimbursement

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• A true desire to satisfy the needs of others
• Refined verbal and written communication skills
• Minimum of one year previous front office supervisory experience preferred
• Open availability – ability to work mornings, evenings, weekends and holidays
• Great and thorough attention to detail
• Ability to stand long periods of time
• Previous customer service experience preferred