Front Desk Agent - Motif Seattle

Position: Front Desk Agent - Hilton Motif Seattle
The Hilton Motif Seattle  (Use the "Apply for this Job" box below). hilton com/en/hotels/seamfhh hilton motif seattle/ is looking for its next Front Desk Agent to join their dynamic team

Located on 5th Avenue in the heart of downtown Seattle, this stylish boutique hotel is nestled between Pike Place Market and Union Street and is surrounded by the city's finest restaurants, shopping, entertainment venues, museums, and attractions  This sleek urban style hotel features amenities including a vibrant award winning restaurant offering an extensive outdoor patio with sweeping city views, approximately 28,000 square feet of meeting space, and 319 newly redesigned rooms

Come join the Hilton Motif Team, where you will find an award winning culture that our Team Members love being a part of  From a friendly workplace to competitive health benefits along with career growth opportunities and our Go Hilton travel discount program and complimentary meals while on shift  We know that you will love being a part of the Hilton Motif Seattle team

The ideal candidate should have at least one year of customer service experience and minimum 6 months of hotel front desk experience, with schedule flexibility

** Shift Pattern:
** Full Time

*
* Shifts:

** AM/PM shifts, weekends, and holidays required

** Hourly Range:** $23 50 per hour   $24 00 per hour  based on applicable and specialized experience and location

** The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits  Hilton offers its eligible team members a comprehensive benefits package including:

+ Medical Insurance Coverage - for you and your family  when you avg 80  hours a month  
+ Vision, dental, life and disability insurance
+ Mental Health Resources
+ Best in Class Paid Time Off  PTO  - you will accrue up to 18 days/144 hours in the first year
+ Supportive parental leave program that runs concurrently with Washington State's Paid Family and Medical Leave program   Our team members receive benefits up to Washington State's maximum threshold per week  Hilton will then "top this up" to the weekly AB   Annual Benefit Base Rate  
+ Go Hilton travel discount program: 110 nights of discounted travel per calendar year
+ Matching 401 k
+ Debt free education:
Access to a wide variety of educational credentials  ex  college degrees, high school completion, English language learning, digital literacy, professional certificates and more
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
+ Access to your pay when you need it through Daily Pay

** Other Compensation*
* + Employee stock purchase program  ESPP    purchase Hilton shares at 15% discount
+ Front Office Upselling Incentive Program - Commission based program paid out monthly and is based on upsell generated revenue  Revenue is calculated at time of guest check out  Upsell revenue includes room type upgrades, early check in fee, and late check out fees  Eligible for up to 15% commission pay out
+ Complimentary meals in the cafeteria while on shift
+ Commuter Benefit   Unlimited city and county public transit for only $20/mo

** What will I be doing?*
* As a Front Desk Clerk, you would be responsible for checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability  Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Assist Front Office leadership with the checking in and checking out of guests
+ Respond to guest inquiries and in a timely, friendly, and efficient manner
+ Provide driving and/or walking directions to guests to local destinations
+ Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
+ Assist fellow team members and other departments wherever necessary to maintain positive working relationships
+ Provide or obtain accurate information

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

+ Hospitality   We're passionate about delivering exceptional guest experiences
+ Integrity   We do the right thing, all the time
+ Leadership   We're leaders in our industry and in our communities
+ Teamwork   We're team players in everything we do
+ Ownership   We're the owners of our actions and decisions
+ Now   We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

** What…