Front Office | Supervisor

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

"

Join us for an incredible opportunity to be a part of our Front Office Team
as our Supervisor at the Grand Hyatt Seattle! We are excited to welcome our next leader!

Front Office Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing.

Front Office Supervisors lead the Front Desk agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience and it is a guest facing role. Other duties may include processing forms of payment and responding to guest inquires.

This opportunity will also cross train as Rooms Control and may work shifts in that capacity.

This position ranges from $31.80/hour to $33.44/hour. The starting hourly rate for this position is $30.80/hour. This position also has an established rate for colleagues who have remained in the position with Hyatt Hotels for four years or more, which is currently $31.42/hour.

This position has the potential to earn additional compensation through:

• Gratuities provided at the guest’s discretion
• "Upsell" Incentive when selling an upgraded room to a guest's reservation.

As a colleague, we have you covered with awesome benefits and perks!

• Medical insurance for you and your dependents for $120 per month, after 30 days of employment
• Vision Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off
  • Full-Time Colleagues:
    • Vacation Time
      • 10 days (80 hours) earned upon completing 1-4 years of service
      • 15 days (120 hours) earned upon completing 5-9 years of service
      • 20 days (160 hours) earned upon completing 10+ years of service
    • (2) Floating Holidays per year
    • (6) Paid Holidays per year
  • Regular Part-Time Colleagues:
    Pro-rated vacation hours earned on 1-year anniversary based on average weekly hours worked during the previous 12 months of employment
  • Compassionate Leave
  • Jury Duty Leave
  • Seattle Paid Sick & Safe Time
  • Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
• Employee Assistance Program
• Free Uniforms and Cleaning of your Uniform
• Discounted parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
• Tuition Reimbursement

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

Hedreen Hotel Employer LLC is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, caste or any other group protected by law.

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.

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Miraval Austin Resort and Spa | Austin , TX , US

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