Senior Food and Beverage Operations Manager

** Additional Information*
* ** Job Number*
* ** Job Category
** Food and Beverage & Culinary

** Location
* * The Westin Seattle, 1900 5th Ave, Seattle, Washington, United States, 98101

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** Schedule
* * Full Time

** Located Remotely?
** N

** Position Type
** Management

** Pay Range:**  $86,000 - $113,000 annually

** Bonus Eligible:
** Y

** JOB SUMMARY*
* Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

** CANDIDATE PROFILE*
* ** Education and Experience*
* - High school diploma or GED; 5 years experience in the food and beverage, culinary, or related professional area.

OR

- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the food and beverage, culinary, or related professional area.

** CORE WORK ACTIVITIES*
* ** Managing Day-to-Day Operations*
* - Assists in the ordering of F&B supplies, cleaning supplies and uniforms.

- Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures.

- Supports and supervises an effective monthly self inspection program.

- Operates all department equipment as necessary and reports malfunction.

- Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.

- Encourages and builds mutual trust, respect, and cooperation among team members.

- Understands employee positions well enough to perform duties in employees' absence.

- Develops specific goals and plans to prioritize, organize, and accomplish your work.

- Monitors and maintains the productivity level of employees.

- Verifies that all team members/supervisors understand the brand specific philosophy.

- Maintains the operating budget, and verifies that standards and legal obligations are followed.

- - Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.

- Celebrates and fosters decisions that result in successes as well as failures.

- Communicates areas that need attention to staff and follows up to ensure understanding.

- Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements.

- Establishes and maintains open, collaborative relationships with employees.

- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.

- Follows property specific second effort and recovery plan.

- Stays readily available/ approachable for all team members.

- Demonstrates knowledge of the brand specific service culture.

** Providing Exceptional Customer Service*
* - Provides services that are above and beyond for customer satisfaction and retention.

- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

- Serves as a role model to demonstrate appropriate behaviors.

- Manages day-to-day operations, verifies that thquality, standards and meeting the expectations of the customers on a daily basis.

- Takes proactive approaches when dealing with guest concerns.

- Sets a positive example for guest relations.

- Stays readily available/ approachable for all guests.

- Reviews comment cards and guest satisfaction result with employees.

- Responds in a timely manner to customer service department request.

** Managing and Conducting*
* ** Human Resource Activities*
* - Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

- Administers the performance appraisal process for direct report managers.

- Conducts hourly employee performance appraisals according to Standard Operating Procedures.

- Communicates performance expectations in accordance with job descriptions for each position.

- Verifies that employees are treated fairly and equitably. Strives to improve employee retention.

- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

- Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

- Manages beverage purchasing and control procedures and ensures staff is trained accordingly.

- Observes service behaviors of employees and provides feedback to individuals and or managers.

** Additional Responsibilities*
* - Provides information to supervisors and co-workers by telephone, in…