Food Service Worker - Banquet Captain Food Services

Job Description

Housing & Food Services (HFS) has an outstanding opportunity for a
Food Service Worker 4 - Banquet Captain
to join their team.

Housing & Food Services supports over 10,000 student residents and operates 40+ dining locations on campus. With a team of over 1,200 staff and students, HFS is dedicated to enhancing student life through teamwork and excellent service.

Lead and participate in all service aspects of catered events including: gathering, preparing and delivering supplies, setting up and restoring event sites, training and coordinating our student service team and serving food.

• Review event orders with manager as needed.
• Gather supplies and food items in accordance with Banquet Event Order.
• Use gathering checklists, timelines and section maps.
• Make and/or mix a variety of beverage options such as coffee, non-alcoholic “mocktails”, punch, ice tea, and lemonade; may include occasional bartending.
• Operate and re‑fuel large delivery trucks according to University policy.
• Train all aspects of food service to student staff.
• Operate motorized equipment, including pallet jacks, freight elevators and truck lift gates.
• Review par levels and advise management or culinary of impending outages and ensures that there are adequate supplies for next day’s deliveries.
• Maintain a clean, clear and unobstructed work area.
• Pull “hard sets” for next morning deliveries or upcoming events.
• Portion and serve meals and drinks at attended events.
• Provide professional customer service in all client and guest interaction.
• Provide leadership in accordance with department and University policies and procedures serving as an example for the student team to follow.
• Clean and maintain catering equipment.
• Ensure unit staff are properly trained on using CBORD FSS system by referring them to Dining Systems for training, as well as providing ongoing guidance and feedback.
• Take inventory counts using tally sheets from CBORD FSS system.
• Perform related duties as assigned.

Possession of, or eligible to obtain a Washington State Food Worker Card and (if required) a Class 12 Liquor License within two weeks of employment, one year of related experience in catering or dining and customer service,

AND

Possession of Washington State Driver’s License (if required).

Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements such as a license, certification, and/or registration.

• Success in interpreting instructions and communications written in English
• Success in communicating with customers in waiting tables and/or serving banquets
• History of safe operation of small trucks and delivery vehicles
• Success in working in environments where there is continuous interaction with guests and staff throughout the work shift
• Success executing off‑site catered events
• Punctuality and satisfactory attendance

• Ability to use the Internet, email, and Microsoft Outlook, Word and Excel. Familiarity with basic computer skills.

• A satisfactory outcome from the employment verification and reference check processes.
• A Washington State Food Worker Card within two weeks of employment and maintain thereafter.

• Frequent, repetitive arm, hand and wrist motions
• Continuously reaching at waist level and occasionally above waist and shoulder level
• Continuously performing fine manipulations such as slicing and dicing
• Frequent lifting and carrying of up to 25 pounds; occasionally lifting up to 50 pounds
• Frequently pushing and pulling up to 10 pounds of pressure; occasionally pushing and pulling with 20 pounds of force
• Standing up to 90 minutes at a time for up to 7.5 hours a day, varying stance and postures
• Working in a confined space such as a store room or walk‑in refrigerator/freezer
• Working in a warm and humid environment

• Works in a positive and constructive manner with supervisor, co‑workers, students and clients served.
• Communicates effectively and professionally.
• Maintains a warm, friendly, professional disposition in stressful situations.
• Drives safely and…