Front Office Supervisor - Hilton Motif Seattle

Job Description

Located on 5th Avenue in the heart of downtown Seattle, this stylish boutique hotel is nestled between Pike Place Market and Union Street and is surrounded by the city's finest restaurants, shopping, entertainment venues, museums and attractions. This sleek urban style hotel features amenities including a vibrant award-winning restaurant offering an extensive outdoor patio with sweeping city views, over 28,000 square feet of meeting space, and 319 newly redesigned rooms.

Come join the Hilton Motif Team, where you will find an award-winning culture that our Team Members love being a part of. From a friendly workplace to competitive health benefits along with career growth opportunities and our Go Hilton travel discount program and complimentary meals while on shift. We know that you will love being a part of the Hilton Motif Seattle team!

The ideal candidate should possess:

• minimum of 1 year of supervisory experience
• minimum of 1 year of hotel front desk experience

Shifts pattern
: must be able to work mornings, evenings, weekends, and holidays are required. Evening shifts can end as late as 3 am.
The hourly rate range is $27.50 - $28.50 and is based on applicable and specialized experience and location.

We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage – for you and your family
• Vision, dental, life and disability insurance
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO) – you will accrue up to 18 days/144 hours in your first year
• Supportive parental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program. Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly AB  (Annual Benefit Base Rate).
• Go Hilton travel discount program: 110 nights of discounted travel per calendar year
• Matching 401(k)
• Debt-free education:
  Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Access to your pay when you need it through Daily Pay

Other Compensation

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated at time of guest check-out. Upsell revenue includes room type upgrades, early check-in fee, and late check out fees. Eligible for up to 15% commission pay out.
• Complimentary meals in the cafeteria while on shift
• Commuter Benefit - Unlimited city and county public transit for only $20/month

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services, determining room rates and availability, and night audit operations
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Assign daily work, lead pre-shift meetings, inform and train team members
• Assist with night audit coverage as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result…