Front Office Supervisor

Located on 5th Avenue in the heart of downtown Seattle, this stylish boutique hotel is nestled between Pike Place Market and Union Street and is surrounded by the city's finest restaurants, shopping, entertainment venues, museums and attractions. The Hilton Motif Seattle features an award‑winning restaurant with an extensive outdoor patio offering sweeping city views, over 28,000 square feet of meeting space and 319 newly redesigned rooms.

Come join the Hilton Motif Team, where you will find an award‑winning culture that our Team Members love being a part of. From a friendly workplace to competitive health benefits along with career growth opportunities and our Go Hilton travel discount program and complimentary meals while on shift, we know that you will love being a part of the Hilton Motif Seattle team!

• Minimum of 1 year of supervisory experience
• Minimum of 1 year of hotel front desk experience

Must be able to work mornings, evenings, weekends and holidays. Evening shifts can end as late as 3 am.

$27.50 – $28.50 based on applicable and specialized experience and location.

• Medical Insurance Coverage – for you and your family
• Vision, dental, life and disability insurance
• Mental Health Resources
• Best‑in‑Class Paid Time Off (PTO) – accrue up to 18 days/144 hours in your first year
• Supportive parental leave program concurrent with Washington State’s Paid Family and Medical Leave program and our top‑up to the weekly AB  (Annual Benefit Base Rate)
• Go Hilton travel discount program: 110 nights of discounted travel per calendar year
• Matching 401(k)
• Debt‑free education access to a wide variety of educational credentials (college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Access to your pay when you need it through Daily Pay

• Employee Stock Purchase Program (ESPP) – purchase Hilton shares at 15% discount
• Front Office Upselling Incentive Program – commission‑based program paid monthly based on upsell revenue (up to 15% commission payout)
• Complimentary meals in the cafeteria while on shift
• Commuter Benefit – unlimited city and county public transit for only $20/month

• Assign work and supervise team member performance in all Front Office procedures including guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, determining room rates and availability, and night audit operations
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Assign daily work, lead pre‑shift meetings, inform and train team members
• Assist with night audit coverage as needed

• Hospitality – passion for delivering exceptional guest experiences
• Integrity – doing the right thing at all times
• Leadership – leading in the industry and communities
• Teamwork – being a team player in everything we do
• Ownership – owning our actions and decisions
• Now – operating with a sense of urgency and discipline

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Our vision to “fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable experiences around the world every day, with Team Members at the heart of it all.

Hilton Motif Seattle

Guest Services, Operations, and Front Office

Mid‑Senior level

Full‑time

Hilton Hotels & Resorts