Key Account Manager, Seattle South

WHAT YOU’LL BE DOING

The Key Account Manager (KAM) reports to the Regional Sales Director and will be a member of a specialty field team supporting Dompé’s first ophthalmic biologic product based on rhNGF (recombinant humanized nerve growth factor) for patients suffering from neurotrophic keratitis.

The KAM is accountable for field activities including education of healthcare professionals (cornea specialists, comprehensive ophthalmologists, and optometrists), as well as medical and office support staff including nurses, technicians, and practice administrators. Successful KAMs will maintain a high level of disease and product expertise to maximize patient compliance with therapy. The KAM will support physicians and patients in their local area by developing center and physician‑specific plans, strategically deploying messages and resources, and understanding the local payer dynamics that influence patient access.

The KAM will be accountable for abiding by our compliance policies and the core values of our Dompé culture:
Integrity, Speed, Knowledge, Passion, Attention to Detail, Reliability, Flexibility, and Teamwork. Individuals must possess an entrepreneurial spirit, be flexible, and adaptable to new situations.

• Achieve business goals on a quarterly and annual basis.
• Become an expert in the science of corneal healing and in our clinical trial data, and be able to verbalize its significance to others.
• Serve as a resource to aligned accounts including physicians and their staff to enable appropriate education and access to our medicines.
• Work collaboratively with cross‑functional partners including patient access managers, managed care, medical science liaisons, marketing, human resources, legal and compliance.
• Create and implement an effective business plan to guide strategy and track progress throughout the year in an effort to compliantly achieve short and long‑term business objectives.
• Leverage internal data and tools, analytics and insights to determine where and how approved resources and marketing messages should be deployed within the territory.
• Manage assigned territory budget effectively.
• Build and maintain relationships with cornea thought leaders in the local area in partnership with key internal Dompé team members.
• Actively participate and lead territory business planning meetings.
• Represent Dompé at professional society meetings as assigned by Sales leadership.
• Demonstrate leadership within internal teams, sharing best practices and market dynamics with peers when appropriate.
• Comply with all laws, regulations and policies that govern the conduct of Dompé activities.
• Manage assigned geography with a diverse customer base of physicians and accounts.
• Overnight travel by plane and by car is required and will range from 40%‑60% depending on the territory and business needs.

• Bachelor’s degree required; advanced educational degree or experience in the healthcare field preferred.
• 5+ years of demonstrated successful relevant healthcare sales or account management experience, including being accountable for own territory and large geography.
• 3+ years of experience in biotech/specialty sales, preferred.
• Live within the stated KAM geography.

• Prior work with rare or orphan disease products.
• Eye care sales experience and relationships in anterior segment therapeutic area, in both private clinic and hospital/academic setting.
• Exceptional clinical acumen with the proven ability to excel in a scientifically complex and stimulating environment.
• Proven track record of exceeding business goals.
• Keeps current and develops deeper and broader experience in own functional area.
• Self‑motivated and assertive with the ability to act with urgency.
• Understands strategic priorities developed by leadership team.
• Is open to and actively solicits feedback on performance and skill development needs.
• Demonstrates appreciation for diversity of perspectives and approaches among peers.
• Strong strategic planning and organizational skills.

Achieving Results
Technical Expertise & Business Acumen
Teamwork Communication Decision Making
Developing…