Case Management Assistant - Center Behavioral Health and Learning

Job Description

The UW Medical Center-Northwest Social Work Department has an outstanding opportunity for a Case Management Assistant within the Center for Behavioral Health and Learning.

• Full-Time / 40 hours per week
• Day Shifts

• Partner with Social Workers (SW), Nurse Care Coordinators (NCCs), patients, their families and the health care team to address patients' progression of care
• Assist the SW and NCC team in the coordination of the discharge planning process for patients

• Facilitate the placement of patients in long term care facilities based on data obtained from clinical staff. Assist the SW/NCC in arranging for home care needs, such as referrals to home health, hospice, in-home services or procurement of home Wound VAC.
• Assist with safe transition of patient to home or other facilities, including locating outpatient non-institutional settings (respite, shelter, housing, etc.)
• Assist the patient/family with emergency needs for resources such as emergency funds, food vouchers, and transportation subsidies.
• Accept and act on referrals from SW/NCCs in a timely manner, keeping the SW/NCC informed of progress on the case, documenting in the EMR per department standards, and ensuring that handoffs to all parties are clear and timely.
• Assist the SW/NCCs in identifying, researching, explaining and arranging resources for families. Resources include, but are not limited to, transportation, housing, financial assistance, and safety net programs.
• Under the direction of the SW/NCC, prepare letters and documents to assist families in obtaining benefits. Copy/fax/mail documents as required. Perform other clerical duties as required.
• Provide notary public services to patients and staff.

Strong candidates will have a minimum 3 years healthcare support services experience. Excellent written and verbal communication skills are a must, as well as the ability to organize and prioritize work and handle a fluctuating workload. The person hired into this position must be able to work cooperatively with staff, physicians, patients, families and the community.

Bachelor of Social Work or a Bachelor’s Degree in the behavioral sciences AND two years experience in the social work field.

OR

an Associate of Arts Degree in the behavioral sciences AND four years of work experience in the social work field

Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

UW Medical Center is an acute care hospital located in Seattle with two campuses:
Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in six specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

UW Medical Center–Northwest campus offers emergency and inpatient and outpatient medical, surgical, and therapeutic care. It is located in north Seattle on a beautiful, easy-to-access 44-acre campus that includes the neighboring Northwest Outpatient Medical Center and Specialty Care Meridian Pavilion.

Teamwork. Community. Opportunity.

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes:
Harborview Medical Center, UW Medical Center - Montlake, UW Medical…