Healthcare Call Center Representative

This role will work on-site at one of our following clinics:
Westlake (Seattle), Ballard (Seattle), or Redmond.

The Healthcare Call Center Representative is a key point of contact for Kinwell’s new and existing patients. This role provides exceptional customer service by answering calls, scheduling appointments, managing inquiries, and supporting patients’ access to healthcare services. The Call Center Representative builds positive relationships with patients, delivering a seamless, compassionate experience that enhances clinic operations. Provide clear, compassionate, and respectful communication with each patient to ensure a positive experience.  

Verify insurance information and patient records for accuracy, notifying patients of necessary pre-visit requirements.  Provide general administrative support to the clinic, assisting with patient referrals, follow-up calls, co-pay collection and other tasks as needed. One year of customer service experience in a call center, medical office setting, or equivalent experience. Proficiency in Microsoft Office Suite. Strong verbal and written communication skills, active listening, problem-solving abilities, and proficiency in using healthcare-related software.

Ability to manage high volumes of calls efficiently, maintain a calm and empathetic demeanor, work independently, and adapt to a fast-paced environment.

Two years of experience in a medical call center or similar environment. (Preferred) Knowledge of medical terminology and healthcare insurance processes. (Preferred) Experience using EPIC. (Preferred) This role requires the ability to navigate within clinical or administrative areas of a healthcare organization.

** Physical Requirements
** The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:
This is primarily a sedentary role with prolonged periods of sitting at a desk and working on a computer.
Ability to life or carry items weighing up to 25 pounds; occasionally may need to bend, stoop, or reach to retrieve items.
This role requires the ability to keyboard and computer for extended periods of time and to communicate clearly and understandably in person, and over the telephone.
* Paid Time Off & Paid Holidays
* Medical/Vision/Dental Insurance
* Personal Funding Accounts (HSA, FSA, DCA)
* 401K* Basic Life Insurance
* Disability-Short Term and Long-Term
* Supplemental Life and ADD&D
* Tuition Reimbursement for qualifying programs
* Employee Assistance
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