Project Manager, Mental Health, Community Health

Overview

Job Type: Full-time

Description: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. DESC is the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, serving almost 3,000 people each day.

Our integrated service model helps people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

PACT Program

Description:

The Program of Assertive Community Treatment (PACT) is a nationally recognized practice that works with people with serious and persistent mental illness, assisting them in their journey towards recovery. The PACT model is distinguished by its intensive outreach and team-oriented, trans-disciplinary approach. In the PACT model, the entire team is responsible for every participant. PACT teams have daily team meetings in which they review the status of each person they serve and make a daily schedule of services to be provided in accordance to each participant’s current wants and needs.

DESC’s PACT team consists of a psychiatrist, nurses, mental health professionals, substance use disorder specialists, vocational specialists, and peer specialists all working together to help PACT participants reach their goals. Staff provide most services off-site, in the community where the help is needed. There is no time limit or mandatory cut-off point for services, but some participants do “graduate” to less intensive services.

Job Definition: The Program Manager administers, supervises and evaluates the PACT team, in order to ensure that program participants receive excellent clinical service. This position also functions as a practicing clinician on the team.

Major

Duties and Responsibilities:

• Supervisory and Administrative:

• Direct the day-to-day clinical operations of the team, including scheduling staff work hours, and facilitating the daily organizational staff meetings and treatment planning meetings.
• Continuously evaluate the treatment status of participants; plan and coordinate treatment activities to ensure immediate attention to participants’ changing needs.
• Direct and coordinate the participant referral and intake process, including completion of comprehensive assessments.
• Participate in hiring and onboarding of new program staff, as well as training and professional development of all team members.
• Provide clinical and administrative supervision to the Assistant Team Lead and Mental Health Professionals on the PACT team, in accordance with agency policy.
• Ensure timely and appropriate documentation of services, in compliance with agency policies and funder requirements, by training staff on medical record requirements and performing regular review of participant assessments, treatment plans, and progress notes written by the staff.
• Participate in quality-assurance activities, funder audits and reviews of use of program services.
• Maintain both agency-wide and program-specific policies and procedures and revise as necessary.
• Initiate and maintain working relationships with the three other PACT teams in King County, law-enforcement, hospitals, other human services agencies, and informal community resources (e.g., landlords, employers).
• Serve as a backup support to staff providing on-call crisis intervention and de-escalation services during evening and weekend hours.

• Clinical:

• Oversee the implementation of treatment across the following domains of PACT services:
  Mental Health and Personal Strengths, Sociocultural, Physical Health, Psychosocial, Substance Use, and Employment and Education.
• Directly provide and supervise staff in providing various clinical treatment services including case management, peer support and psychotherapy to individuals, groups and families.
• Work within the…