Program Manager, ADS

Overview

The Program Manager, ADS leads Lifelong’s implementation of Washington State’s WA Cares Fund initiatives, ensuring eligible individuals receive timely, accurate, and effective support in accessing long-term services and supports (LTSS). This role oversees program operations, staff supervision, and community-based service delivery that aligns with WA Cares requirements and Lifelong’s mission. The Manager guides staff serving diverse communities and ensures high-quality assistance for older adults, adults with disabilities, and caregivers.

The role focuses on WA Cares program leadership, ensuring consistent, compliant, and client-centered services. This is a regular, full-time, non-exempt, non-union position with a pay range of $33.66/hr - $43.27/hr.

Essential Responsibilities

• Lead the design, implementation, and continuous improvement of WA Cares–aligned services.
• Ensure all program activities comply with WA Cares Fund regulations, reporting expectations, and statewide implementation guidance.
• Serve as the organizational point of contact for WA Cares partners, state agencies, and stakeholders.
• Monitor WA Cares-related trends, policies, and updates, applying them to program adjustments as needed.

• Develop and enhance community-based programming supporting WA Cares beneficiaries, older adults, adults with disabilities, and caregivers.
• Integrate best practices for long-term care support, access, and equity.
• Regularly assess program performance, incorporating client and community feedback to improve service delivery.
• Establish and maintain monitoring and evaluation tools to measure outcomes and client satisfaction.
• Cultivate partnerships with long-term care facilities, healthcare providers, and community-based organizations.

• Provide supervision and guidance to staff conducting intake, assessments, service planning, and resource navigation associated with WA Cares and other LTSS programs.
• Ensure clients receive accurate information and seamless access to WA Cares benefits and community resources.
• Facilitate multidisciplinary collaboration to support integrated, client-centered care.

• Oversee WA Cares contract compliance, reporting, and documentation requirements.
• Manage program budgets and expenditures, coordinating with Finance to ensure accurate allocation of WA Cares resources.
• Ensure all activities follow agency, state, federal, and Medicaid guidelines.
• Regularly review case documentation for accuracy, completeness, and adherence to WA Cares standards.
• Support grant writing, fundraising, and continuous quality improvement efforts.

• Recruit, train, supervise, and evaluate program and care coordination staff.
• Provide coaching, mentorship, and professional development opportunities.
• Support staff in addressing complex client cases involving long-term care, behavioral health, or APS considerations.

• Maintain strong collaborative relationships with WA Cares funders, state agencies, and community partners.
• Represent Lifelong at meetings, site visits, and professional networks related to WA Cares and long-term supports.
• Maintain accurate, up-to-date resource information for referrals and navigation.

• Participate in agency leadership teams or working groups as assigned.
• Perform other duties as assigned.

• Expert understanding of WA Cares Fund objectives, eligibility criteria, benefit structure, and statewide implementation requirements.
• Ability to translate WA Cares regulations into operational workflows that support accurate screenings, referrals, and service delivery.
• Experience collaborating with state agencies (such as DSHS, ALTSA, or HCA) involved in long-term services and supports.
• Skill in interpreting and applying policy guidance to ensure program compliance and readiness for audits or monitoring visits.
• Knowledge of WA Cares–related long-term care provider networks, including home care, durable medical equipment, respite, and other LTSS benefit categories.
• Capacity to…