Patient Service Representative

Overview

Job Title:

Patient Services Representative

Location:

Seattle, WA

Contract:

04+ months possible contract to hire
Shift: 08:00 AM – 05:00 PM (Monday to Friday)

• Manage patient check-in and check-out processes, including insurance verification, collection of co‑pays, and documentation review.
• Greet and assist patients in person and via phone with professionalism, empathy, and a customer‑first mindset.
• Conduct patient outreach calls for appointment scheduling, preventive care visits, and care‑plan follow-ups.
• Schedule, confirm, and reschedule appointments while maintaining accuracy in patient records
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• Meet established outreach, scheduling, and preventive care quality targets
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• Serve as a primary resource to resolve patient questions, concerns, or administrative issues
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• Ensure compliance with HIPAA and all applicable healthcare privacy and confidentiality regulations.
• Coordinate with clinical teams to maintain smooth patient flow and operational efficiency.
• Maintain and update patient information in Electronic Health Record (EHR) systems.
• Assist with onboarding and training of new patient service team members.
• Support operational improvement efforts, including generating routine reports and contributing to process enhancements.

• High school diploma or equivalent required.
• 2+ years of customer service experience highly preferred.
• Experience in an outpatient clinic or healthcare environment preferred.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills with a patient‑centered focus.
• Excellent organizational skills and high attention to detail.
• Ability to multitask effectively in a fast‑paced setting.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office Suite
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• Ability to work both independently and as part of a collaborative team.
• Knowledge of insurance verification, medical terminology, and EHR system.