Behavioral Health Outreach Care Specialist

Behavioral Health Outreach Care Specialist

Location
:
Virtual – This role enables associates to work virtually full‑time, with the exception of required in‑person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work‑life integration, and ensures essential face‑to‑face onboarding and skill development.

Applicants not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Work Schedule
:
Monday – Friday 7:30 am – 4 pm PST (8:30 am – 5 pm MST / 9:30 am – 6 pm CST / 10:30 am – 7 pm EST)

The BH Outreach Care Specialist is responsible for ensuring that appropriate member treatment plans are followed on less complex cases and for proactively identifying ways to improve the health of our members and meet quality goals.

• Coordinates follow‑up care plan needs for members by scheduling appointments or enrolling members in behavioral health case management programs.
• Assesses member compliance with medical treatment plans via telephone or through on‑site visits.
• Identifies barriers to plan compliance and coordinates resolutions.
• Identifies opportunities that impact quality goals and recommends process improvements.
• Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider.
• Coordinates identification of and referral to local, state or federally funded programs.
• Coaches members on ways to reduce health risks.
• Prepares reports to document case and compliance updates.
• Establishes and maintains relationships with agencies identified in appropriate contract.

• High school diploma and a minimum of 1 year related experience; or any combination of education and experience which would provide an equivalent background.

• Experience working with behavioral health and/or substance use disorder populations.
• Community Health Worker or Case Management experience preferred.
• Call center (outbound/inbound) experience preferred.
• BS/BA degree in a related field preferred.
• Bilingual candidates preferred.
• For URAC accredited areas, associates in this role are expected to have strong oral, written and interpersonal communication skills, problem‑solving skills, facilitation skills, and analytical skills.

For candidates working remotely, the salary
* range for this specific position is $20.23/hr to $34.69/hr.

Salary is based on legitimate, non‑discriminatory factors set by the Company and may vary with location, experience, education, and skill level.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.