Department Scheduler - Linguistic Services

Responsible for daily scheduling duties and responsibilities using a multi-line phone system and computerized database. Responds to SMC requests for interpreters, screens requests for service eligibility, reviews daily unassigned requests and assigns to appropriate service provider, assists with identification of service gaps and provides information to customers regarding structure and service level of Linguistic Services, and information on procedures for requesting interpreter services and canceling service requests.

Provides feedback and input regarding the software parameters; reviews periodically the efficiency and effectiveness of the assignment process, procedures, and guidelines; recommends changes in the computerized and manual systems to improve system efficiency and effectiveness as needed.

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish Linguistic Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

• 2 years of experience as a scheduler/dispatcher or equivalent experience
• Demonstrated experience working with diverse cultural and socio-economic backgrounds showing sensitivity to cultural differences and concerns

• Associate's Degree in Social services, business, or related field
• Experience in a social service or medical environment; preferably related to providing interpreter services to the public or working with limited English speaking population
• Experience with contracts

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.