Clinical Sales Liaison

Performance Home Medical has been a leader in providing quality products and services since 1995.

At Performance Home Medical (PHM), our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.

We are seeking a passionate and driven Clinical Sales Liaison to join our team and make a meaningful impact on patient care through collaborative healthcare partnerships.

The Clinical Sales Liaison serves as an on‑site vital link between healthcare providers, patients, and our organization, ensuring seamless transitions of care by promoting our home medical equipment (HME) and respiratory services. This role involves building strong relationships with referral sources, educating medical professionals on our services, and supporting patients in their transition to home‑based care.

• Assist the Sales, Account Receivable, and Customer Service Teams in obtaining patient chart notes and documentation needed to meet insurance coverage criteria.
• Attend PHM Sales Team meetings to remain current on team and corporate needs.
• Present PHM and self in a professional and ethical manner to enhance trust and professional organizational image within the medical community and beyond.
• Work after hours as needed.
• Deliver and set up PAP Therapy equipment as required.
• Maintain a high level of knowledge on all respiratory and other equipment provided by PHM, including troubleshooting, equipment options, insurance coverage guidelines, contract provisions, and PHM process.
• Effectively follow up and communicate with customers and referral sources as needed to assure quality service and resolution of any concerns identified or perceived.
• Follow all insurance guidelines, company policies and procedures, and regulatory requirements to assure good customer service, maintenance of status, regulatory compliance, and clear communication of financial and process expectations with customers.
• Work well within a team setting.
• Be willing to be flexible in the daily routine to ensure all referrals and patients receive their equipment in a timely manner.

To perform this job successfully, an individual must possess the knowledge, skill, and/or ability required for each essential duty. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s or associate degree (B.A./B.S.) from an accredited college or university is preferred.
• One to three years of relevant experience and/or training is desired; a combination of education and experience will also be considered.
• Prior experience and knowledge in home medical equipment and respiratory services is highly desirable.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

• Work effectively with little supervision.
• Good verbal and written communication skills.
• Understand and follow organizational policy and procedure.
• Learn and communicate features and benefits of a variety of products and services.
• Present a professional image in meetings with medical professionals.
• Meet deadlines and established timelines.
• Detail oriented and able to work under pressure.
• Possess good people skills and be able to follow up.
• Must be organized and detailed.
• Assist in resolving customer service issues.

• Valid State Driver’s license and vehicle insurance in residing state.
• If medical professional, current license in residing state.

Associate

Full-time

Customer Service and Sales