Patient Services Specialist

Job Description

UW Medical Center-Northwest Financial ED Registration has an outstanding opportunity for a Patient Services Specialist 2 to join us in our ED Registration department.

• 80% FTE (32 hours per week)
• Variable Shift
• 12:30 - 9:00pm;
  Monday - Thursday

• Performs a variety of ED department tasks including: patient registration, general clerical support, customer service, and operating the switchboard.
• Be a part of a team dedicated to supporting UW Medicine where Patients Are First.

• Greets, direct, and assist all patients and visitors in a friendly, welcoming, and professional manner
• Ensures patients understand admission policies and procedures
• Coordinate obtaining interpreters for patients as appropriate
• Performs admitting or pre-admitting procedures upon arrival of patients to include register patients; verify, collect, and update demographic and financial information by appropriate means
• Determine eligibility for care by use of payer web portals and phone inquiries
• Collect co-payment or other patient liabilities
• Respond to patient questions; provide directions to specified areas such as clinics, units, ancillary and support departments, parking and eating facilities
• Assist patients in accessing hospital and community services by consulting and making referrals to appropriate resources
• Promptly and courteously answer all calls through Medical Center switchboard
• Implements emergency procedures calmly, efficiently, and accurately
• Assist in orienting and training new staff as assigned

• High School graduation or equivalent
• One year of healthcare, administrative, or customer service experience
• An equivalent combination of education and experience may substitute for stated requirement

• Pay Range Minimum: $23.82 hourly
• Pay Range Maximum: $34.66 hourly
• Other Compensation: -
• Benefits: For information about benefits for this position, visit https://(Use the "Apply for this Job" box below)./
• Shift: Alternate Work Shift (United States of America)
• Temporary or Regular? This is a regular position
• FTE (Full-Time Equivalent): 80.00%
• Union/Bargaining Unit: SEIU 1199NW UWMC Northwest Service and Maintenance

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 ().

To request disability accommodation in the application process, contact the Disability Services Office at  or dso .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law () .

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.