AAS - Case Manager ; Punjabi speaking

Join to apply for the AAS - Case Manager I (Punjabi speaking) role at Asian Counseling and Referral Service

ACRS seeks a full-time Punjabi speaking Case Manager I in our Aging and Adult Services department to provide culturally competent case management services to elderly persons and adults living with disabilities within the Asian and Native Hawaiian/Pacific Islander community. The role is holistic, person-centered, and strengths-based with the goal of helping individuals live a meaningful and independent life in the community.

All duties are performed with a commitment to the organization s core values of Equity, Inclusion, Diversity, and Belonging.

• Works with clients to develop and implement a person-centered, holistic, community-based care plan. Conducts comprehensive in-home functional assessments and reassessments across life domains, including verification of diagnosis, skin condition, medications, treatments, psychosocial information with health care providers as needed; develops, implements, monitors, and modifies a written, personalized care plan in collaboration with client/family, health care providers, and other community resources as appropriate.
• Identifies client needs and facilitates access and linkages to community resources to support the care plan. Actively manages and follows up on referrals to ensure interventions and services meet the client s needs.
• Authorizes services and client s choice of qualified provider based on the care plan. Travels to and from home visits and makes telephone contacts to ensure care plan implementation.
• Authorizes or re-authorizes payment for client-approved Medicaid funded services or terminated services from WA State Social Services in Provider One. Informs the client of service changes or terminations based on current needs.
• Provides client advocacy and assistance in areas such as citizenship, family issues, housing, medical resources, financial assistance, legal advocacy, translation/interpretation; receives calls seeking additional resources related to long-term care; referrals to obtain necessary LTC resources; provides counseling and assists with financial eligibility review and required documentation.
• Facilitates client transitions to various care settings (Nursing Homes, Assisted Living facilities, and Adult Family Homes) through comprehensive assessment and planning. Coordinates and negotiates with care agencies for appropriate placements and continuity of care.
• Acts as a mandatory Adult Protective Services (APS) reporter; completes timely reporting of observed or reported client concerns to the appropriate authorities.
• Assists clients and families with home modifications for safety, provides short-term crisis intervention, and helps determine appropriate care settings and hand-offs to ensure continuity of care.
• Completes and submits documentation within established time frames; supports QA, contract compliance, and program performance initiatives.
• Attends and participates in agency, program, and team meetings, consultations, and trainings.

• Education and Experience:
  
  Master s degree (social work, behavioral or health sciences preferred) with bilingual or bicultural skills relevant to the position, OR Bachelor s degree (social work, behavioral or health sciences preferred) with bilingual or bicultural skills, OR Associate of Arts/Associate of Science with one year of relevant paid experience and bilingual/bicultural skills, OR High School Diploma with three years of relevant paid experience and bilingual/bicultural skills.
  
  Completion of Case Manager training program including State CORE Training is beneficial.
• Cultural Humility:
  Ability to effectively communicate with individuals from diverse backgrounds; provide respectful, quality care sensitive to cultural beliefs and practices; fluency in Asian and Native Hawaiian/Pacific Islander language preferred; multilingual/multicultural communication valued.
• Knowledge and
  
  Skills:
  
  Proficient customer service with empathy; strong time management and problem-solving; conflict resolution; knowledge of aging processes and related service delivery systems;…