Patient Service Representative

Join to apply for the Patient Service Representative role at DrSnip® The Vasectomy Clinic™

We’re seeking a dedicated, detail oriented Patient Services Representative (PSR) to join our growing team in Seattle. This role is central to maintaining DrSnip’s standard of excellent patient care. The PSR is the first point of contact between our patients and our clinic; the role requires excellent communication, organization, and people skills. PSRs are entrusted with scheduling patients, answering preparatory questions, obtaining insurance data, checking benefits, and communicating appointment updates to patients.

By the end of each phone call/interaction, the PSR ensures the patient has the information they require for his appointment.

Patient Service Representative

Location: Seattle, WA
Type: Full-Time

• Answering incoming calls with warmth and professionalism; handling multiple calls at once.
• Collecting insurance information, obtaining cost estimates, and informing the patient accordingly.
• Discussing with patients and partners vasectomy, male anatomy, preparation and recovery.
• Maintaining complete and accurate patient records, including Protected Health Information.
• Answering patient questions about appointment scheduling, and procedure preparation.
• Providing the DrSnip doctor with complete and relevant patient information, when required.
• Inquiring about and notating medical history; informing the team of special circumstances.
• Greeting patients when they enter the clinic and assisting with other administrative tasks.
• Assuming additional duties, as needed.

• Maintain a welcoming, respectful, and discreet environment aligned with DrSnip’s values.
• Monitor and respond to patient feedback and service recovery needs, escalating as needed.
• Collaborate with staff to continuously improve the patient journey, from booking to follow-up.

• Comply with HIPAA, OSHA, and other regulatory requirements.
• Support leadership by following initiatives.
• Adhere to safety and quality protocols.

• 2+ years’ experience in a patient-facing role.
• Familiarity with basic medical terminology and health insurance guidelines.
• Experience with insurance verification, including OHP and company direct portals.
• Excellent written and interpersonal communication skills.
• Robust organizational skills and attention to detail.
• Strong computer and typing skills.

• Experience in men’s health, outpatient procedural settings.
• Associate s Degree in relevant field.
• Knowledge in surgical scheduling and elective procedures.
• Certified or trained as a Medical Assistant in Washington.

• Competitive salary and bonus potential
• Health, dental, and vision benefits
• PTO and paid holidays
• Travel and mileage reimbursement
• Opportunity to grow with an expanding, mission-driven organization

At DrSnip, we specialize in patient-centered vasectomy services, using a no-needle, no-scalpel technique refined over 30 years. Serving over 4,000 patients annually, we prioritize safety, compassion, and accessibility. Join a team that values quality, innovation, and inclusivity, where every team member contributes to making vasectomy care simple and accessible.

Be part of a team that is redefining vasectomy care through innovation, respect, and a commitment to patient comfort and quality. We foster a supportive, inclusive environment with a commitment to equity, diversity, and collaboration. If you’re passionate about quality care and seek a flexible, meaningful work-life balance, we’d love to meet you!

DrSnip is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity or expression. Genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Note: This job description focuses on responsibilities, required qualifications, and the candidate experience. It is not a contract of employment and may be subject to change at the company’s discretion.