Luxury Medspa Patient Care Coordinator​/Medical Receptionist

Patient Care Coordinator / Medical Receptionist

This range is provided by Skin Synthesis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$23.00/hr - $28.00/hr

As the first point of contact at Skin Synthesis, you embody the excellence and integrity of our brand, ensuring each patient’s journey begins and ends with exceptional service. Your role supports our mission of providing personalized, evidence-based care by creating meaningful relationships and delivering world-class service in a fast-paced, luxury environment. You will facilitate seamless patient experiences, promote opportunities for growth through effective lead management, and support our commitment to confidence‑building and high standards.

• Maintain a positive, welcoming environment for patients throughout their clinic experience.
• Assist patients with check‑in procedures such as signing consents, joining rewards programs, and taking clinical before/after photos.
• Manage patient check‑out experience including gathering retail items, scheduling appointments, requesting reviews/referrals, collecting payment information, and processing payments.
• Respond to patient/lead communication on various platforms including text, phone, email, social media, etc.
• Generate, capture, and convert new and existing patient leads.
• Schedule new and existing patients for appointments.
• Optimize appointment calendars to minimize unbookable time slots.
• Manage confidential patient records and consents.
• Manage patient correspondence including thank you cards and various patient outreach communication.
• Coordinate with clinical staff to prepare for patient visits and support clinic initiatives.
• Support and drive luxury aesthetic/retail sales by consistently meeting or exceeding target metrics.
• Multitask consistently and efficiently in a fast paced, high‑end environment with excellent attention to detail.
• Support special projects aimed at enhancing the patient experience and operational efficiency.
• Assist in maintaining a clean clinic/work environment with light custodial duties.

• Maintain a professional appearance and demeanor.
• Eagerness to learn new tasks and responsibilities.
• Proactive, team player with a desire to support team and patient needs.
• Maintain patient confidentiality in compliance with all HIPAA standards.
• Maintain a thorough, working knowledge of all of Skin Synthesis’ policies and procedures.
• Commit to achieving established clinic goals provided by leadership.

• Minimum of 2 years of experience in a front office or administrative role, ideally within medical, cosmetic, or wellness clinics.
• Demonstrated success in high-ticket luxury sales and lead conversion.
• Exceptional interpersonal and communication skills with a focus on patient-centered service.
• Enthusiastic, positive attitude; self-motivated.
• Strong organizational skills and attention to detail; ability to multitask and prioritize tasks efficiently and effectively.
• Thrive in a fast-paced environment with the ability to remain calm and focused.
• Discretion and experience handling sensitive information in compliance with confidentiality standards (HIPAA).
• Proficiency in MS Office, data entry, and scheduling software.
• Must have basic life support (BLS/CPR) certification.
• Compensation is hourly based on experience and contribution.
• Employee discounts on treatments and products.
• A beautiful working environment with a stellar team.

• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch, or crawl, talk and hear.
• Occasionally lift and/or move up to 30 pounds.
• Possess the ability to handle stress well and get along with others.
• Ability to tolerate noisy and quiet environments, being mindful of others.
• Ability to tolerate changes in temperature.

Exposure to chemicals and disinfectants. Exposure to bodily fluids, latex, as well as a risk to exposure of Infectious Disease.

Skin Synthesis is…