AAS - Case Manager ; Vietnamese speaking

Join to apply for the AAS - Case Manager I (Vietnamese speaking) at Asian Counseling and Referral Service
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Asian Counseling and Referral Service (ACRS) has served the Asian and Pacific Islander communities in King County and beyond since 1973, offering behavioral health, human services, and civic engagement programs. ACRS values diversity, equity, inclusion, and belonging, and welcomes applicants from under‑represented communities.

• Pay range: $58,400 to $63,100 annually (may increase based on experience).
• Health benefits:
  
  100% paid HMO/Virtual Plus medical coverage for employees (additional options may cover 75–85%). Vision insurance at minimal cost.
• Life, AD&D, and long‑term disability insurance fully covered from hire date.
• Employer‑paid ORCA card, vanpool program, and free on‑site parking.
• Paid Time Off: 8 hours of vacation per month (accumulates from day 1, usable after 6 months), 6 hours of sick leave per month (accumulates from day 1, usable immediately), and 32 wellness hours per year (available upon hire).
• 13 paid holidays annually; 403(b) retirement savings eligibility; simplified pension after 2 years;
  Employee Assistance Program.
• IT equipment provided with telecommuting reimbursement.

• Develop and implement person‑centered, holistic care plans; conduct comprehensive in‑home assessments and re‑assessments.
• Identify clients’ needs and facilitate access to community resources, manage referrals, and monitor outcomes.
• Authorize services and oversee Medicaid funding (including Provider One). Communicate changes and terminations to clients.
• Advocate for clients in obtaining services across domains such as citizenship, housing, food, medical resources, legal aid, and financial eligibility.
• Assist clients with transitions to long‑term care settings; coordinate placement with agency and community providers.
• Report required cases (e.g., suicidal ideation) to Adult Protective Services and County crisis responders.
• Provide short‑term crisis intervention and assist with home safety modifications.
• Maintain timely documentation, participate in quality assurance, and meet productivity standards.
• Attend agency, program, and team meetings and trainings.

• Education & Experience:
  • Master’s degree in social work, behavioral, or health sciences with bilingual or bicultural skills; OR
  • Bachelor’s degree in the same fields with bilingual or bicultural skills; OR
  • Associate degree with one year of paid social‑services work and bilingual or bicultural skills; OR
  • High school diploma plus three years of paid social‑services work and bilingual or bicultural skills.
  • Completion of a Case Manager training program including state‑sponsored CORE Training (beneficial).
• Cultural Humility:
  • Effectively communicate with diverse backgrounds and cultures.
  • Provide respectful, quality care responsive to cultural beliefs and practices.
  • Fluency in an Asian or Native Hawaiian/Pacific Islander language preferred; multilingual skills highly valued.
• Knowledge and
  
  Skills:
  
  
  • Customer service, empathy, compassion, patience.
  • Time management, problem solving, adaptability.
  • Conflict resolution to mediate between clients and caregivers.
  • Familiarity with aging, community service delivery, and Title XIX case‑management programs.
  • Understanding of adult illnesses and impact on daily tasks.
  • Judgment regarding safe environments during client assessments.
• Technical
  
  Skills:
  
  
  • Proficiency with Microsoft Office, Outlook, Teams, Zoom, and related web applications.
  • Internet research and data‑entry skills.
• Additional Requirements:
  • Reliable transportation and a valid driver’s license (personal vehicle must be insured).
  • Adherence to all agency policies and procedures.

• Hybrid schedule: 60% on‑site (home visits) and 40% remote.
• Regular mobility, sitting, and occasional lifting up to 20 pounds.
• Noise level moderate.

Asian Counseling and Referral Service – Main Office

Asian Counseling and Referral Service is an equal opportunity employer/program. ACRS provides auxiliary aids and services to individuals with disabilities. Washington Relay Service 711.

ACRS does not discriminate on the basis of age, ancestry, color, creed, disability, gender identity, marital status, national origin, parental status, political ideology, race, religion, sex, sexual orientation, service animal, or veteran status. Equal access to programs, services, and employment is available to all persons. Notify ACRS in advance for accommodations. ACRS is a Tobacco‑Free Campus.

ACRS is committed to an accessible, fair, and inclusive application process, in accordance with the Americans with Disabilities Act. For accommodations, please contact recruiting.