Medical Services Operations Manager

The Medical Operations Manager provides strategic and operational leadership for Medical Assistants (MAs) across multiple clinical sites. This role oversees all medical back‑office operations, including staff supervision, daily clinic scheduling, workflow standardization, and medical supply management. The Manager is responsible for optimizing patient care delivery and supporting positive staff experience. As a key member of the operations leadership team, this role partners with site leaders, clinical teams, and centralized departments to drive workforce development, operational excellence, and a culture of safety, accountability, and continuous improvement.

• Paid time off & paid holidays
• Retirement with contribution match
• Employee assistance program, & more!

• The target wage range for this position is $83,699.20 to $ annually.
• Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job‑related reasons.

• Provide direct supervision, coaching, and professional development for a regional team of 10-25 MAs (including Float MAs)
• Lead recruitment, onboarding, orientation, annual evaluations, and corrective actions in partnership with HR and site leadership.
• Conduct regular 1:1s and learning conversations to support staff growth, retention, and performance.
• Foster a high‑trust, inclusive work environment that encourages open dialogue, collaboration, and innovation.
• Establish, implement, and monitor standardized workflows for all back‑office clinical operations, ensuring alignment with organizational standards and regulatory requirements.
• Monitor and adjust staffing across clinics based on operational needs, including schedule creation, same‑day coverage coordination, and long‑term planning.
• Oversee site‑level medical supply ordering, inventory control, and clinical equipment maintenance in partnership with facilities and site leadership.
• Support clinic sites as points of contact for lab‑related operations, including relationships with Lab Corp and internal stakeholders.
• Ensure all MAs are current in required skills training, competencies, and documentation, in alignment with patient safety and care standards.
• Review, maintain and coordinate the MA Float pool calendar to account for vacations, illness, long and short‑term absences, and meetings while maintaining adequate clinic coverage.
• Coordinate and support onboarding, training, and evaluation of float pool staff, students, and volunteers placed at clinics within the region.
• Monitor changes in MA Scope of Practice in state or federal law and implement practice changes in accordance with laws.
• Act as a resource for MA staff and leaders regarding clinical practice, policies and procedures; develop and implement new policies and procedures in collaboration with clinical and operations leadership.
• Ensure timely completion of credentialing and recredentialing by tracking deadlines, resolving barriers, and coordinating with credentialing, HR, and site leadership to maintain compliance and prevent care disruptions.
• Facilitate training and support staff in pursuing advanced skills and leadership pathways.
• Develop and implement comprehensive training plans and curricula tailored to the needs of MA apprentices, ensuring alignment with industry standards and regulatory requirements.
• Coordinate and oversee the recruitment, selection, and onboarding processes for new apprentices, fostering a supportive and inclusive learning environment.

• Knowledge of HIPAA and privacy regulations related to handling confidential staff and patient information.
• Understanding of team supervision, performance management, and staff development best practices.
• In‑depth knowledge of medical back‑office workflows and procedures, including patient rooming, vital signs, point‑of‑care testing, immunizations, infection control standards, and documentation requirements.
• Understanding of medical terminology, clinical instruments, common ambulatory procedures, and patient care needs in a primary care setting.
• Familiarity with Medical…