Medical Assistant

The Medical Assistant is a key member of the patient care team, working with the medical  provider and other members of the care team to ensure the patient receives patient-centered primary care services. These services are provided in a timely, courteous and professional manner at all times.  The MA is the initial point of contact for addressing  the patients’ primary care needs.

One of the primary responsibilities of the MA is to ensure that all identified patient-relevant clinical quality measures are being addressed with each patient as a matter of routine during the delivery of quality care and services. As the patient’s medical home, it is the care team’s responsibility, with the MA as the central and key member functioning as the hub of the team, to ensure that all clinical quality measures and patient health needs are addressed in the course of the provision of care.

The MA will seek clinical guidance from the provider, who functions as the clinical champion, when needed and according to protocol.
* Competency evaluations and responsibilities will be tested annually in conjunction with the performance evaluation.*# Other duties may be assigned.## Duties and Responsibilities

Essential duties and responsibilities:

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· The MA is the person who is responsible for ensuring that ALL patient clinical measures are being addressed and will do so by doing thorough EHR reviews, tracking and documenting all clinical measures/outcomes for patients in EHR. This includes seeing 18/21 patients per day with an assigned provider as well as reaching out to patients who have care gaps.
* Will coordinate and process all patient referrals, for both internal and external services. In managing patient referrals, the MA will work closely with Referral Coordinators when/if any patient referrals are being handled by them as per established protocols and processes.
* Must be team oriented and work collaboratively with all care team members to provide the best outcomes for the patients and the organization based on the Patient-Centered Medical Home model of care.
* Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
* Demonstrates knowledge of the principles of growth and development over the life span.
* Must be able to assist providers in serving and average of 18/21 patients per day (based on provider type).The MA will work collaboratively, efficiently and effectively with other members of the care team, such as the provider, Care Coordinators, On-Site Integration Specialists, Health Educators, Dieticians, and Behavioral Health Specialists. The goal of this interdisciplinary approach is to ensure improved health outcomes, smooth patient flow throughout the care process, and ultimately a good experience for the patient.

The MA will also collaborate with members of the Care Management team to ensure that  patients who are high risk receive any additional support they may need up to and including transition of care.

Responsibilities include but are not limited to the following: tracking and documentation of all clinical measures and outcomes (Clinical Quality Measures, Meaningful Use, etc.); using established protocols and practice, MA will complete all provider referrals for each patient, administer injections and distribute oral medications under physicians’ order, assist  the medical provider with charting office visits, ensuring communication and documentation for comprehensive patient care coordination, performing venipuncture, following protocol in rooming and exiting patients and other duties as assigned by the supervisor.

The MA may have other duties assigned such as performing QI audits; participation in organizational committees, and providing shadowing opportunities for new staff; etc.
* Is able to identify and categorize each patient’s age-specific grouping of needs and clinical measures such as those for infant, adolescent, adult or geriatric patients.
* Is able to identify the patient’s clinical needs according to diagnosis and follow clinical guideline according to protocol.
* Is responsible for the Pre-Huddle preparation and participation in the Care…