Crisis Outreach Clinical Shift Supervisor

Crisis Outreach Clinical Shift Supervisor

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Job Type: Full-time

Each Crisis Outreach Shift Supervisor is responsible for ensuring their team’s timely, effective, and coordinated response into the field as they are dispatched and deployed by Crisis Connections. Shift Supervisors work alongside the staff they supervise providing real-time, on-the-ground supervision, coaching and guidance for how to resolve crisis situations their teams are responding to in the community. Crisis Outreach Shift Supervisors have the responsibility of implementing the systems created by the MRRCT program leadership related to proper documentation standards, implementation and adherence to DESC policies and procedures, supervision and performance management of their team, and ensuring their team members participate in all relevant training and on-going education necessary.

As part of the MRRCT each shift supervisor will at times be responsible for providing clinical and psychosocial assessments in the field and mental health evaluations to determine least restrictive alternatives to involuntary treatment.

• Understand the expectations of MRRCT as described in King County’s Provider Manual.
• Oversee maintenance and upkeep of employee files and records for compliance to program requirements.
• Co-lead the day-to-day operations of their assigned shift.
• Dispatch to outreaches as needed alongside team.
• Co-host and participate in all required team meetings.
• Provide 1:1 supervision with supervises 2x/ month at minimum.
• Coordinate day‑to‑day schedule, making changes and adjustment due to staff call outs and call volume.
• Maintain staffing model through managing weekly and monthly scheduling in coordination with staff requests for PTO.
• Monitor for good working conditions of all vehicles in MRRCT fleet, in collaboration with their Project Manager. Ensure vehicle and driver safety policies and procedures are followed by all team members. Report and respond to issues promptly.
• Maintain strong knowledge of all DESC policies and procedures. Assure compliance with same.
• Provide routine administrative and clinical supervision of team including combination of Certified Peer Crisis Outreach Specialist, Crisis Outreach Specialist, and Mental Health Professional Crisis Outreach Specialists, including performance evaluations on a regular and scheduled basis and maintain supporting documentation in confidential supervision and personnel files.
• Maintain strong knowledge of the collective bargaining agreement between management and union represented staff. Assure compliance with same.
• Provide clinical consultation as needed for the evaluation of the psychiatric, substance use, and housing needs of clients, and advocating for clients to access the most effective disposition available in the community.
• Teach and promote core DESC values, crisis intervention and de‑escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff.
• Help staff build competent crisis outreach skills and standard of practice related to clinical documentation and service coordination.
• Help staff build conflict resolution skills and understand how to give and receive feedback.
• Actively participate in hiring functions to ensure full staffing across all shifts and position types.

• Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses.
• One or more years’ experience in community based behavioral health services.
• Experience working with adults experiencing homelessness, mental illness and/or substance use disorders.
• Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver’s license and insurable driving record are required.
• Required to complete DESC Crisis Response and Prevention training, and an 8‑hour…