Community Resources Manager - WA CARES

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Closing date: 11/30/2025.

At Neighborhood House (NH), our vision is a healthy, diverse, and welcoming community, free of poverty and racism, where all people thrive.

We serve over 16,000 individuals in Seattle/South King County in the areas of early learning, youth development, citizenship, employment, health, housing, resource navigation, and aging adults. In addition to direct services, we use our experience and deep connection to our communities to advocate for equitable access to services, and policy changes that advance equity for all.

When one of us succeeds, we all succeed!

Neighborhood House is on a mission to becoming a multi-cultural, anti‑racist agency. We are achieving this by sharing power, listening to and learning from each other and our communities, and working to repair past inequities. We are building a culture where equity is the foundation, inclusiveness is the default, and access for marginalized communities is the norm.

Our Agency Values include Community, Equity, Integrity, Relationships, and Sustainability. More information about our Agency Values can be found here.

for more details about our benefits program.

The Community Resources Manager has primary responsibility for the successful implementation and oversight of our older adult, disability and caregiver suite of programs, including the direct supervision of staff working in low‑income, immigrant and refugee communities. Program oversight and coordination is in effort of ensuring that our most vulnerable older adults, and individuals with disabilities as well as their caregivers are provided the support they need to remain healthy, independent, and avoid premature institutionalization.

The Manager will also ensure that kinship care providers have the support they need to provide quality care. This position will provide oversight of contracts, budget management, program delivery, staff training, quality assurance, and group trainings. They will also review and oversee intensive caregiver screenings and service plans and provide consultation for direct service staff on issues of mental health, Adult Child Protective Services and any other issues requiring their expertise.

Program Design and Operations

• Provide leadership, innovation and creativity to develop and customize programming to meet the changing needs of participants/residents in low‑income communities. This includes crisis intervention programs, programs designed to aid in self‑sufficiency, and/or community building programs.
• Work with staff, partners and community members to develop and implement a comprehensive senior, disabled and caregiver program that meets the multiple needs of low‑income, immigrant and refugee communities.
• Research and implement best practices in program design, evaluation and enhancements to ensure the highest quality of service to clients and community.
• Assist staff with assessing client and family needs and identifying effective interventions or services to address needs.
• Provide oversight and coaching to direct service staff to provide case consultation to help problem solve and ensure effective delivery of services to clients and their families.
• Regularly observe programming to ensure high quality delivery of services, including program fidelity; provide effective feedback and coaching to program staff as needed.
• Solicit community and client feedback on program effectiveness and adjust programming to meet the needs of the community to the maximum extent possible.
• Assist and plan for alignment of our senior, disabled and caregiver programs with the agency’s No Wrong Door philosophy and practice.
• Assist project team to develop, implement and monitor evaluation tools to monitor on‑going performance, program effectiveness and participant satisfaction.
• Build and strengthen collaborations/partnerships with hospitals, long‑term care facilities, community based organizations, schools and other entities who share a vision of healthy and independent living for seniors, disabled and their caregivers.
• May include developing…