Driver and Vehicle Investigator; I2

Overview

We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity. At the Department of Licensing (DOL) we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our Programs and Services Division (PSD) is recruiting for two (2) fact-finding Investigators for their Driver and Vehicle Investigations team. Both positions will learn Vehicle and Driver investigations, but after training is completed one position will focus on Vehicle investigations.

As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.

Are you enthusiastic about researching and gathering evidence? If so, keep reading!

• Independently conduct complex investigations of licensing fraud cases.
• Write investigation reports to ensure thoroughness, accuracy, clarity, and adherence to established policies and procedures.
• Analyze evidence and review investigation reports submitted by peer investigators.
• Respond to law enforcement and other governmental agencies requests for information in accordance with DPPA 18 USC 2721, RCW 46.20.118, and RCW 43.17.425.
• Provide assistance to partners and customers regarding explanation or interpretation of agency programs, policies, procedures, Washington Administrative Code (WAC), Revised Code of Washington (RCW), and management decisions.

• Two (2) years of investigative experience in a state or governmental agency, criminal justice agency, armed forces investigative agency, private organization, or investigating personal backgrounds, unfair or deceptive business practices, or other directly related areas to include:
  • Researching records and developing case files.
  • Gathering, preserving, and presenting documentary evidence.
  • Obtaining statements of fact, depositions, or confessions.
  • Establishing proof of facts and evidence sufficient to be used in a court or administrative hearing.
  • Writing clear and concise investigative reports.
• Two (2) years of experience:
  • Researching, analyzing, interpreting, and explaining CFRs, RCWs, WACs, state and federal laws, rules, regulations, statutes, and policies, and applying relevant work experience to customers, clients, or stakeholders.
  • Using Microsoft Office software including Word, Excel, PowerPoint, Outlook; computer programs and applications to input, access, retrieve and review information pertinent to investigative processes.
• The ability to:
  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusive delivery of services to customers.
  • Take action to learn and grow.
  • Take action to meet the needs of others.

Two (2) years of college-level coursework with emphasis in law or one of the criminal justice disciplines or directly allied field, may be substituted for one year of investigative experience.

• Knowledge and understanding of the Driver and Vehicle Investigations (DVI) program laws, rules, policies and procedures.
• Experience with agency specific systems and computer software such as DRIVES and OMNIXX/ACCESS/NLETs.
• Experience analyzing and making recommendations on policies, procedures, laws, rules, or other written documentation related to business operations.
• Knowledge and understanding of Credential Issuance, Vehicle / Vessel titling laws, rules, and Driver Licensing and Vehicle / Vessel Operations program rules, policies, and…