DSHS HCLA Program Specialist

DSHS HCLA BAAU Program Specialist 3

HCLA's Residential Care Services are hiring for a Program Specialist 3 to join their Lacey office. Are you ready to be a part of a dynamic and dedicated team that plays a vital role in the analysis and processing of applications for potential long term care providers serving the most vulnerable populations in our State? This specialized position is responsible for processing license and certification applications for residential providers who serve vulnerable people, including Medicaid clients.

Being a subject matter expert, the Program Specialist 3 exercises decision making authority while working independently to resolve complex and critical issues that have potential statewide impact.

The work is detailed and analytical, but it is also deeply human. Behind every application is a community member seeking care, and behind every decision is an opportunity to strengthen systems that support thousands of Washington residents. If you value fairness, clarity and service to others, this role offers meaningful impact at a statewide level.

• Review, research and analyze complex applications for Adult Family Home (AFH), Assisted Living Facility (ALF), Skilled Nursing Facility (SNF), Enhanced Services Facility (ESF), Supported Living (SL), and Group Training Home (GTH) programs statewide.
• Research, analyze, interpret and apply State and Federal regulations on a daily bases.
• Analyze complex background inquiry results, applicants' qualifications, financial assessment information, and compliance history to determine applicant’s meeting requirements.
• Respond to telephone and email inquiries in a timely and professional manner.
• Participate in the development, implementation and monitoring of published information, including manuals, training curriculum materials, guidelines, forms and related materials.
• Provide policy interpretation and instruction to internal and external customers including applicants, providers, provider associations, agency staff, and other State or Federal agencies.
• Review and resolve issues that may arise during provider licensing application process.
• Interpret and ensure compliance with state and federal rules and policies
• Review, evaluate, and draw conclusions from supported data in complex application packets.
• Advise and aid, both regulatory and technical inquiries
• Collaborate with the team and other HCLA teams; advise on applications, processes, and policies.
• Maintain accurate records by entering, updating and managing information in multiple databases and tracking systems.

Professionals with:
A Bachelor's degree
* in social work, a health or social science, public administration or a related field
AND
Two years of processing experience including planning, policy analysis, coordination and consultation with a variety of public and private agencies, organizations, and/or levels of government.

* Experience in one of the above academic disciplines or in the following may be substituted year for year of educational requirements: negotiating, administering or terminating government licenses or contracts, contract management, residential licensing, program or social service administration, and/or consultation and technical assistance to staff, community or providers to enhance the delivery of services.

• Analytical reasoning:
  Evaluate complex information, identify key issues and draw well-supported conclusions that guide sound decisions.
• Regulatory knowledge:
  Interpret and apply laws, rules and policies accurately while ensuring consistent statewide practice.
• Collaboration:
  
  Build productive working relationships with colleagues, community partners and other agencies.
• Written communication:
  Prepare clear, organized and accessible written materials tailored to varied audiences.
• Verbal communication:
  Explain requirements and decisions respectfully and effectively, including in challenging or high-stress situations.
• Customer service orientation:
  Engage with applicants and providers professionally, demonstrating patience, respect and empathy.
• Independent judgment:
  Exercise…