Director, Operations; Strategic Partner and Vendor Management - Parametric

About Morgan Stanley

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the firm’s employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit

Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what is important to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs.

We also offer systematic alpha and alternative strategies to complement clients' core holdings.

This role is part of Parametric’s hybrid working model, which includes working in the office 3 days a week and choosing to work remotely or in the office the remaining days of the week.

Market Operations is a global team, providing strategic oversight, ongoing risk assessment, and operational excellence to support Parametric’s product offerings. The Strategic Partner and Vendor Management role is responsible for ensuring Parametric has external market connectivity, clearing and custody support, and vendor coverage required to deliver customized portfolios at scale.

• Trading and implementation quality of all single and multi-asset products.
• Timeliness and accuracy of data utilized throughout Parametric.
• Operational resilience, controls, and audit readiness.
• Client and employee experience.

The Director, Operations (Strategic Partner and Vendor Management) role is the central relationship owner and operational lead for Parametric’s key external partners, including clearing and custody providers, broker-dealers, and core market and reference data providers. This role ensures these partnerships consistently support Parametric’s ability to deliver excellent product offerings by improving service reliability, strengthening controls, and identifying and reducing operational risk.

As a Director, this role is expected to provide visible, day-to-day leadership and influence across Market Operations in the region. While the role may not initially have direct people‑management responsibilities, it is intentionally flexible and may evolve into a management position.

The role will design and operate a performance and risk framework, coordinate integration and change activity, and act as a cross‑functional connector of Operations, Trading, Technology, Product, Risk, Compliance, Legal, and Client Service. The scope of this role spans multiple products and workflows, and the decisions made in this role can affect trading outcomes, reporting accuracy, and the day‑to‑day ability of teams to deliver for clients.

• Build and maintain an operational and risk framework to measure key external partner performance, including service level standards, incident tracking, root‑cause analysis, and remediation plans.
• Manage the full relationship lifecycle for key external partners, including due diligence support, onboarding, integration planning, service, invoice approvals and general oversight.
• Engage with Corporate Services to navigate contract negotiations, renewals, and commercial reviews, including pricing analysis and benchmarking to maintain competitive terms and strong service expectations aligned to Parametric’s scale and growth.
• Monitor and evaluate the performance and service levels and drive continuous improvement through structured review meetings and agreed corrective actions.
• Support initiatives including new product capabilities, workflow enhancements, and key external partner migrations, with an emphasis on minimizing disruption and user and client experience.
• Serve as the central liaison for key external partners, enabling clear communication, timely escalation, and coordinated…