Dishonored Fiscal Analyst; FA

We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity

At the Department of Licensing (DOL), we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

We are seeking a Dishonored Payments Fiscal Analyst with the ability to embrace an ever-changing work environment while providing informative and meaningful account related customer service.

As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.

Do you have excellent attention to detail and the ability to work effectively in a high productivity environment? If so, we invite you to apply!

As the Dishonored Payments Fiscal Analyst, your primary responsibility will be to review, analyze, and reconcile financial data related to dishonored payments. Strong customer service skills are important as much of your time will be spent assisting customers over the phone and in writing, helping them make payments, answer questions, and direct them to the right contacts. You will also maintain records of dishonored payments and letters, ensuring customer information is accurate by adding or removing holds as needed.

Your work will play a key role in supporting our purpose of helping every Washington resident live, work, drive, and thrive.

Some of what you will do:

• Provide customer service to the public, Licensing Services Offices, and DOL teams via phone and email.
• Work with internal DOL customers to ensure all records are up to date including, but not limited to, fraud and bankruptcies.
• Process incoming Dishonored Payments from multiple channels such as returned checks from bank or failed online ACH transactions.
• Run Collection Reports to identify accounts for collections.
• Identify appropriate debt collection company and upload required collection documents.
• Input restitutions that have been recovered by the collection agency to agency systems.

What you will bring to the role:

One (1) year of experience in accounting, auditing or budgeting.

OR

One (1) year of higher education that includes 18 quarter or 12 semester hours of accounting, auditing or budgeting.

Experience must include:

• One (1) year of experience providing customer service by listening attentively, identifying needs or issues, providing options for customers, and exercising knowledge of state laws and regulations to assist others
• One (1) year of experience conveying ideas and information in writing, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader.
• The ability to:
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusive delivery of services to customers.
  • Understand the importance and significance of what records must be released and what is confidential.
  • Take action to learn and grow.
  • Take action to meet the needs of others.

What may help set you apart:

• One (1) year of experience using spreadsheet software, such as Excel to find and replace data, create, modify, print, and format spreadsheets, work with basic formulas and functions, use templates, styles, autoformat and multiple worksheets.
• A degree in a financial related field, certification as a Public Accountant, Internal Auditor, Certified Governmental Financial Manager or Management Accountant.
• One year of experience using word processing software, such as Microsoft Word and personal information web manager to do the following:
  • Create, format edit, preview, copy, paste, print, and save documents
  • Create…