Residential Technician; Seattle

Overview

Residential Technician (Seattle)
* SIGN ON BONUS* :22:22 Apply Now!

We believe in rewarding great talent from day one—kick off your career with a $500 sign-on bonus if you’re new to the garage door trade, or $4,000 if you already have professional garage door experience!

Why join us?

Our Vision – To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians, and staff.

Our Mission – To establish Precision Door Service as the public standard and national household name in garage door repair service.

Our Values – Culture, Reliable People, Career Oriented, Industry Standard Training and Safety, Competitive Salaries & Benefits, Garage Door Leaders

If you’re confident talking with customers, comfortable recommending solutions, and enjoy hands-on work, this could be the role for you. As a Garage Door Technician
, you’ll be the face of Precision Door Service—combining strong communication, sales savvy, and technical skill to deliver outstanding customer experience on every call.

You’ll meet with homeowners daily, diagnose garage door and opener issues, clearly explain options, and help customers choose the best solution for their home and budget. If you take pride in your work, enjoy helping people, and want a career, not just a job, where performance is rewarded, you’ll feel right at home here.

The Garage Door Technician serves as both a sales and service professional for garage doors, openers, and related components. You’ll provide repair and replacement recommendations, sell appropriate services, and ensure every customer interaction reflects our commitment to quality and respect. Most work involves servicing existing residential garage doors and opener systems. Assignments come from our call center or Customer Experience Specialist (CXS), and any issues will be referred to the Branch Manager.

Technicians are expected to maintain a neat appearance and deliver exceptional customer service.

• Diagnose and repair garage doors and openers.
• Provide accurate estimates for repairs and replacements.
• Attend required safety meetings and training sessions.
• Learn and apply skills in track alignment, operator adjustments, photo eye settings, and other repairs.
• Maintain product knowledge and review new products as needed.
• Ensure all work meets customer satisfaction and resolve issues promptly.
• Verify work order accuracy before leaving the job site.
• Collect payment upon job completion.
• Promote Precision Door Service products and services.
• Keep service truck fueled, stocked, and ready daily.
• Assist with unloading trucks when needed.
• Maintain accurate timecards through payroll software.
• Perform additional support tasks as requested by the Branch Manager.

• Knowledge of garage door installation, repair methods, and tools.
• Understanding of sales techniques, marketing strategies, and product promotion.
• Strong problem-solving and reasoning skills.
• Ability to take accurate measurements and estimate materials.
• Excellent customer service skills and ability to assess needs.
• Mechanical aptitude for diagnosing and resolving issues.
• Ability to identify brands and components of doors and openers.
• Proven ability to close sales deals.
• Strong communication and organizational skills.
• High school diploma or GED; garage door experience preferred.
• Proven sales experience, ideally in the garage door industry.
• Flexible schedule, including weekends and evenings.
• Valid driver’s license and ability to sit for extended periods (driving/travel).

• Customer-focused and Customer Service Orientation – Works with clients and customers to assess their needs, provides information or assistance, resolves their problems or satisfies their expectations; knows about available products and services; is committed to providing quality products and services; honors all of the franchise’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable customer service.
• Effective Communications – Practices meaningful two-way communication by speaking clearly, paying close attention and seeking to understand others,…