Events Service Representative, Senior

About Seattle Center

Seattle Center is the region's premier civic, arts and family gathering place in the core of our city and region, home to more than 30 arts, cultural, and entertainment organizations, family attractions, and tourist amenities. Our mission is to create exceptional events, experiences, and environments that delight and inspire the human spirit to build stronger communities. Seattle Center expanded its role recently beyond our well-known 74-acre campus, to serve as the City’s lead for operating Seattle’s new Waterfront Park, a series of new public spaces on Seattle’s downtown waterfront between Pioneer Square and the Seattle Aquarium.

As a department of the City of Seattle, Seattle Center contributes to the quality of life for Seattle residents—and the region s economy and image as its top visitor destination.

About McCaw Hall:

McCaw Hall is a world-class, 3,000 seat multi-theater performing arts center hosting over 500 events and over 450,000 patron visits annually. Owned by the City of Seattle and operated by Seattle Center, McCaw Hall is managed in accordance with a unique Operating Agreement with its resident tenants, Pacific Northwest Ballet and Seattle Opera. McCaw Hall’s Operating Agreement provides its resident tenants with on-going oversight and shared responsibility for the Hall’s annual budget and operations.

McCaw Hall seeks a competent professional to provide oversight and event management for a variety of events. This position will prepare event service orders, ensure client compliance with conditions of contract agreements as well as review and communicate event information to operational staff. This position reports to the McCaw Hall General Manager.

• Analyze and determine event specific client event requirements.
• Inform clients about McCaw Hall and Seattle Center policies, procedures, requirements, resources and associated costs relating to their event.
• Ensure that Seattle Center staff have timely, complete and accurate event schedules and requirements.
• Coordinate and direct Seattle Center personnel engaged in providing event services and support including stage, sound, maintenance and admissions staff.
• Act as event liaison with Seattle Police and Fire Departments.
• Respond to and resolve non-routine client concerns and problems.
• Create pre-event cost estimates, create event orders and post event labor and equipment bills, and disseminate information to the applicable Seattle Center departments.
• Serve as McCaw Hall Manager on Duty for events as assigned.
• Work effectively in strong cross-functional relationships within Seattle Center and with our Resident Tenants (the Pacific Northwest Ballet and the Seattle Opera).
• Participate in Event Management planning and take responsibility for assigned special projects and facility initiatives.
• Serve as a Seattle Center Duty Manager.

Note:

This job advertisement is not designed to cover or contain the comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change as conditions require.

Bachelor’s degree in Theatre Arts, Business Administration, Facility Management or a related field and three years of increasingly responsible professional management experience, preferably in the theatre arts, live entertainment and/or corporate meeting business, (or an equivalent combination of education and/or experience.)

• In-depth knowledge of and experience in professional performing arts and/or event management, including extensive experience managing professional stage productions and/or complex, high profile events for a range of facilities and organizations.
• Seasoned, organized, unflappable professional who can multi-task and is adept at problem solving under pressure
• 3 years experience working in a union environment.
• Proven ability to function effectively in a collaborative, interdependent team environment
• Proven ability to build and manage long term relationships and effectively collaborate with a wide range of…