Omega Watchmaker
Listed on 2026-01-12
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Entertainment & Gaming
Customer Service Rep
Company Overview
Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required by its 16 watch brands, and Swatch Group companies supply movements and components to third‑party watchmakers in Switzerland and around the world. Swatch Group is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries.
Job Description- Full service on movements: dismantling, replacement/fixing of broken parts, cleaning, reassembly, rate check and adjustment.
- Technical repair and service on Omega Brand according to Brand guidelines.
- Analyze and decide proper methodology to repair the movement.
- Use or develop tools or processes to correct issues that can arise during the repair process.
- Work in coordination with the team to ensure smooth operations (maintain equipment and tools, order consumables).
- Ensure all required services for the customer have been carried out and the watch is ready to wear.
Watchmaker who, within a dynamic and growing team, will be responsible for the watch repairing process from servicing the movement to preparing and assembling the case and encasing the movement. The Watchmaker will report to the Workshop Manager and will primarily focus on the Omega Brand. The Watchmaker must have the skills and experience necessary to service all types of watches from basic mechanical and quartz movements to chronographs.
ProfessionalRequirements
- For partial repair: watchmaking apprenticeship or Basic Certificate in Watch Repair (TAFE course).
- For complete repair: completion of a watchmaking apprenticeship with satisfactory results.
- For specialist repair: specialist knowledge of complicated movements or completion with satisfactory results of a post‑apprenticeship course, such as WOSTEP (Watchmakers of Switzerland Training and Education Programme).
- Team player.
- Good communication skills.
- Drive for excellence.
- Customer Service focus.
- Ability to cope under pressure in a busy environment.
- Enthusiastic and self‑motivated.
$75,000 - $85,000
Benefits- Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution).
- Immediate participation in the 401(k) and 100% vested employer match after one year of employment.
- 18 PTO days per year, 23 PTO after 5 years.
- 7 days per year of extended paid time off for medical, parental and military leave.
- Holiday pay.
- Company paid life insurance and Long Term Disability.
- Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance.
- Employee product discount.
- Internal transfer and growth potential.
- $500 Employee Referral Bonus program.
5th Avenue 1200, 98101 Seattle WA, United States (Washington)
Job Details- Seniority level:
Associate - Employment type:
Full‑time - Job function:
Production, Other, and Customer Service - Industries:
Retail Luxury Goods and Jewelry and Retail
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