Field Service Engineer - Image Guided Therapy; Seattle​/Tacoma, WA

Field Service Engineer – Image Guided Therapy (Seattle/Tacoma, WA)

Join to apply for the Field Service Engineer – Image Guided Therapy (Seattle/Tacoma, WA) role at Philips
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Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer’s business and competitive environment; generate service revenue.
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (may be required to become qualified in multiple modalities, learn new tools).
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and time frames—including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
• Role will cover 2nd shift hours from 12 PM – 9 PM. Approximately 70% travel across the specified geography is required. The average driving time is 1–4 hours daily. Occasional overnight stays and travel by air and/or train may be required.

• 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other electromechanical industries. Experience with diagnostic X‑ray, cardiovascular, cath labs, or image‑guided therapy equipment preferred.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Associate degree in electronics or related field, or equivalent combination of education and experience.
• Physical, cognitive, and environmental job requirements: work in an office/home office and/or remote setting, hospital/healthcare environment; work flexible hours (including overtime, weekends, and on‑call rotations); safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week. Onsite roles require full‑time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a Field Role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

The hourly pay range for this position in Washington is $29.15 to $46.64 plus overtime eligible and 2nd shift pay differential. This role also includes field service and lead generation incentive bonus plans, on‑call pay, company fleet/car, training, and advancement opportunities. The actual base pay may vary depending on factors such as job‑related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation may be offered, such as an annual incentive plan, field service incentive bonus, sales commission, or long‑term incentives. Employees are eligible to participate in our comprehensive total rewards benefits program,…