HCOP Program Operations Specialist

** Job Description
** The
** HCOP Program Operations Specialist** (Specialist) provides important program support and oversees the operation of the Health Careers Opportunity Program (HCOP) at the University of Washington. HCOP is designed to support students who are interested in pursuing careers in healthcare. By means of a variety of offerings, workshops, and mentorship opportunities, HCOP aims to prepare and guide students through the healthcare pipeline, with the goal of increasing opportunities to join the healthcare workforce.

This position involves operational management, student and stakeholder coordination, program evaluation, and curriculum support for HCOP. The Specialist plays a key role in supporting the development of students pursuing healthcare careers, ensuring that program milestones are met, events are organized smoothly, and relationships with internal and external stakeholders are maintained.

The Specialist directly impacts the quality and scope of support offered to students pursuing healthcare careers at the University of Washington. HCOP is an important initiative aimed at addressing the healthcare shortage in underserved communities by increasing opportunities to join the healthcare workforce. This role supports the academic and professional development of students through advising, programmatic support, and coordination of events and opportunities.

The Specialist’s responsibilities include maintaining student databases, managing event logistics, coordinating with students and stakeholders, and ensuring the smooth operation of the four HCOP initiatives that align with the university's broader goals of opportunity for all in healthcare education.
** DUTIES AND RESPONSIBILTIES
** The HCOP Program Operations Specialist works closely with the HCOP Associate Director, other HCOP’s leadership, administrators, faculty, and students to manage and provide assistance to the operational activities of the BRIGHT-UP, UDOC, SHPEPLE and Ambassador programs, with key duties and responsibilities on the Ambassador program. Major duties and responsibilities include:
** Operations Management (45%)
*** Coordinate communications, logistics, and database management for the HCOP program, ensuring efficient support for students and stakeholders.
* Manage reimbursements for student and staff travel and event-related expenses.
* Generate weekly, monthly, and annual reports on student progress and engagement in HCOP activities and healthcare pipeline programs.
* Maintain HCOP program website and email newsletters, and social media presence, providing consistent updates and information.
* Provide technical and logistical support for online workshops, classes, and events related to HCOP, including room reservations, A/V needs, and event resources.
* Assist with recruitment of students in HCOP programs as well as maintain a database of current and future Ambassadors.
* Attend weekly and monthly meetings with team members to share update, co-learn about activities and events, and perform related tasks from meetings.
** Student and Stakeholder Management (25%)
*** Serve as the primary contact for HCOP-related inquiries, coordinating with UW faculty, staff, and external partners to support program goals.
* Manage the administrative processes related to student engagement, program activities, credentialing, and event planning.
* Organize and lead large-scale HCOP events, such as student mixers, professional development workshops, and graduation ceremonies.
* Develop and implement activities for student and faculty workshops, webinars, orientation, and other programmatic sessions to enhance engagement and learning.
* Assist the Associate Director with Canvas learning platform in planning and interacting with students.
* Provide regular reports on students’ progress with Canvas modules and engagement.
* Regularly check in with current Ambassador students to ensure continued engagement and provide resources to students as requested.
** Program Evaluation Management (25%)
*** Oversee the evaluation processes for HCOP programs, ensuring timely feedback from students, mentors, and community partners to support continuous…