Senior Product Designer, Member

Our Mission

Spring Health’s mission is to eliminate every barrier to mental health. We are on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,
Precision Mental Healthcare
, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

Spring Health is looking for a Senior Product Designer to join our Member Growth team. Reporting to the Senior Design Manager of Member Growth, you will leverage the end‑to‑end product design process to increase the number of people who utilize their Spring benefits, find the right care, and improve on Spring’s member platform.

Candidates must be based in the Seattle metro area and be willing to commute 2‑3 days a week when this role transitions to a hybrid schedule in 2026
.

• Work with your pod to identify and understand user problems stemming from identification, activation, engagement, and retention focused business initiatives.
• Partner with cross‑functional teammates to validate the most important and impactful problems to solve and how to solve them.
• Design solutions that test hypotheses and gain signals for further improvements.
• Ship high quality work that improves the member’s experience with their benefit, whatever their goals may be.
• Partner with design, product, engineering, data science, and marketing to create meaningful and measurable impacts on key areas of Spring’s member funnel.
• Help everyone across the organization understand design decisions and progress through high quality documentation and guidance.
• Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health.

• Impact on product and business metrics: Increase conversion, engagement, or retention rates through key areas of Spring’s member funnel.
• Impact on design metrics: Maintain or increase the Member Experience’s high system usability scale (SUS).
• Balance impact and velocity: Our growth focused designers are experts at shipping iterative experiments that focus as much on impact as they do on learning.

• At least 5 years of experience as a product designer at a software company contributing to and leading the design of product experiences with a hypothesis‑driven experiment culture and metrics‑driven approach to design.
• Portfolio of work that demonstrates your experience working in a growth design role and having impact on growth metrics (Acquisition, conversion, engagement, retention, or monetization).
• Experience partnering with Product Management, Engineering, and Data Science and collaborating with external stakeholders to create and deliver on a shared vision of success.
• Strong communication skills for articulating, discussing, and advocating for design decisions. Effectively collaborate and communicate cross‑functionally to solve problems.
• Team‑player mindset: what’s good for the team is good for individuals.
• Solve problems with purpose and urgency. Hold yourself accountable to ambitious and realistic timelines.
• Use qualitative and quantitative data along with experiments to evaluate hypotheses and make decisions.
• You’re comfortable taking big swings and embracing failure knowing it’s a natural part of a growth mindset.
• Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards. Comfortable using and contributing to Design Systems.
• Excellence in product design, interaction design, information architecture, and UX writing. Front‑end development skills are nice to have. Multiple examples of your ability to design best in class user interfaces. A portfolio of strong leadership and impact/metric‑focused work.
• Expertise with Figma and prototyping.
• Love for design: you’re not satisfied with the status quo and always think of ways to improve.
• Above all, you are empathetic, generous, and curious. You understand that our product can have a significant impact on real lives and you put users first…